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Rewrite much of the GM ticket system

Browse Source 
* Extract storage and manipulation of tickets to TicketMgr (from ObjectMgr)
* Extract ticket commands to TicketCommands.cpp
* Adds support for sending GM responses and GM surveys.
* Fix structure of several ticket-related packets.
* Add support for understanding lag reports.
* Thanks Zor for some of the packet structures, and Cyrax for some sniffs
* Please report any issues encountered via the tracker.

--HG--
branch : trunk
This commit is contained in:
silinoron
2010-08-29 20:28:14 -07:00
parent 1f9936399c
commit 08205afcc9
23 changed files with 1311 additions and 624 deletions
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80
sql/base/characters_database.sql
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@@ -1310,6 +1310,55 @@ LOCK TABLES `game_event_save` WRITE;
/*!40000 ALTER TABLE `game_event_save` ENABLE KEYS */;
UNLOCK TABLES;
--
-- Table structure for table `gm_subsurveys`
--
DROP TABLE IF EXISTS `gm_subsurveys`;
/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8 */;
CREATE TABLE `gm_subsurveys` (
`surveyid` int(10) NOT NULL,
`subsurveyid` int(11) UNSIGNED NOT NULL DEFAULT '0',
`rank` int(11) UNSIGNED NOT NULL DEFAULT '0',
`comment` longtext NOT NULL DEFAULT '',
PRIMARY KEY (`surveyid`,`subsurveyid`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 ROW_FORMAT=DYNAMIC COMMENT='Player System';
/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Dumping data for table `gm_subsurveys`
--
LOCK TABLES `gm_subsurveys` WRITE;
/*!40000 ALTER TABLE `gm_subsurveys` DISABLE KEYS */;
/*!40000 ALTER TABLE `gm_subsurveys` ENABLE KEYS */;
UNLOCK TABLES;
--
-- Table structure for table `gm_surveys`
--
DROP TABLE IF EXISTS `gm_surveys`;
/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8 */;
CREATE TABLE `gm_surveys` (
`surveyid` int(10) NOT NULL auto_increment,
`player` int(11) UNSIGNED NOT NULL DEFAULT '0',
`mainSurvey` int(11) UNSIGNED NOT NULL DEFAULT '0',
`overall_comment` longtext NOT NULL DEFAULT '',
`timestamp` int(11) NOT NULL DEFAULT '0',
PRIMARY KEY (`surveyid`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 ROW_FORMAT=DYNAMIC COMMENT='Player System';
/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Dumping data for table `gm_surveys`
--
LOCK TABLES `gm_surveys` WRITE;
/*!40000 ALTER TABLE `gm_surveys` DISABLE KEYS */;
/*!40000 ALTER TABLE `gm_surveys` ENABLE KEYS */;
UNLOCK TABLES;
--
-- Table structure for table `gm_tickets`
--
@@ -1331,6 +1380,9 @@ CREATE TABLE `gm_tickets` (
`closed` int(10) NOT NULL default '0',
`assignedto` int(10) NOT NULL default '0',
`comment` text NOT NULL,
`completed` int(11) NOT NULL DEFAULT '0',
`escalated` int(11) NOT NULL DEFAULT '0',
`viewed` int(11) NOT NULL DEFAULT '0',
PRIMARY KEY (`guid`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 ROW_FORMAT=DYNAMIC COMMENT='Player System';
/*!40101 SET character_set_client = @saved_cs_client */;
@@ -1791,6 +1843,34 @@ LOCK TABLES `item_refund_instance` WRITE;
/*!40000 ALTER TABLE `item_refund_instance` ENABLE KEYS */;
UNLOCK TABLES;
--
-- Table structure for table `lag_reports`
--
DROP TABLE IF EXISTS `lag_reports`;
/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8 */;
CREATE TABLE `lag_reports` (
`report_id` int(10) NOT NULL auto_increment,
`player` int(11) UNSIGNED NOT NULL DEFAULT '0',
`lag_type` int(10) NOT NULL DEFAULT '0',
`map` int(11) NOT NULL DEFAULT '0',
`posX` float NOT NULL default '0',
`posY` float NOT NULL default '0',
`posZ` float NOT NULL default '0',
PRIMARY KEY (`report_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 ROW_FORMAT=DYNAMIC COMMENT='Player System';
/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Dumping data for table `lag_reports`
--
LOCK TABLES `lag_reports` WRITE;
/*!40000 ALTER TABLE `lag_reports` DISABLE KEYS */;
/*!40000 ALTER TABLE `lag_reports` ENABLE KEYS */;
UNLOCK TABLES;
--
-- Table structure for table `mail`
--