mirror of
https://github.com/TrinityCore/TrinityCore.git
synced 2026-01-15 23:20:36 +01:00
Core/Support: Update the support/ticket system to 6.x
Core/Mail: fix a logic error introduced in 829e11b662
This commit is contained in:
Carbenium
@@ -22,17 +22,17 @@
|
||||
#include "ObjectMgr.h"
|
||||
#include "Opcodes.h"
|
||||
#include "Player.h"
|
||||
#include "TicketMgr.h"
|
||||
#include "SupportMgr.h"
|
||||
#include "TicketPackets.h"
|
||||
#include "Util.h"
|
||||
#include "World.h"
|
||||
#include "WorldPacket.h"
|
||||
#include "WorldSession.h"
|
||||
|
||||
void WorldSession::HandleGMTicketCreateOpcode(WorldPacket& recvData)
|
||||
void WorldSession::HandleGMTicketCreateOpcode(WorldPackets::Ticket::GMTicketCreate& packet)
|
||||
{
|
||||
// Don't accept tickets if the ticket queue is disabled. (Ticket UI is greyed out but not fully dependable)
|
||||
if (sTicketMgr->GetStatus() == GMTICKET_QUEUE_STATUS_DISABLED)
|
||||
if (sSupportMgr->GetSupportSystemStatus() == GMTICKET_QUEUE_STATUS_DISABLED)
|
||||
return;
|
||||
|
||||
if (GetPlayer()->getLevel() < sWorld->getIntConfig(CONFIG_TICKET_LEVEL_REQ))
|
||||
@@ -42,140 +42,101 @@ void WorldSession::HandleGMTicketCreateOpcode(WorldPacket& recvData)
|
||||
}
|
||||
|
||||
GMTicketResponse response = GMTICKET_RESPONSE_CREATE_ERROR;
|
||||
GmTicket* ticket = sTicketMgr->GetTicketByPlayer(GetPlayer()->GetGUID());
|
||||
GmTicket* ticket = sSupportMgr->GetGmTicketByPlayerGuid(GetPlayer()->GetGUID());
|
||||
|
||||
if (ticket && ticket->IsCompleted())
|
||||
sTicketMgr->CloseTicket(ticket->GetId(), GetPlayer()->GetGUID());
|
||||
sSupportMgr->CloseTicket<GmTicket>(ticket->GetId(), GetPlayer()->GetGUID());
|
||||
|
||||
// Player must not have ticket
|
||||
if (!ticket || ticket->IsClosed())
|
||||
{
|
||||
uint32 mapId;
|
||||
float x, y, z;
|
||||
std::string message;
|
||||
uint32 needResponse;
|
||||
bool needMoreHelp;
|
||||
uint32 count;
|
||||
std::list<uint32> times;
|
||||
uint32 decompressedSize;
|
||||
std::string chatLog;
|
||||
|
||||
recvData >> mapId;
|
||||
recvData >> x >> y >> z;
|
||||
recvData >> message;
|
||||
|
||||
recvData >> needResponse;
|
||||
recvData >> needMoreHelp;
|
||||
|
||||
recvData >> count;
|
||||
|
||||
for (uint32 i = 0; i < count; i++)
|
||||
if (packet.DataLength > 0 && packet.ChatHistoryData.DecompressedSize < 0xFFFF)
|
||||
{
|
||||
uint32 time;
|
||||
recvData >> time;
|
||||
times.push_back(time);
|
||||
}
|
||||
|
||||
recvData >> decompressedSize;
|
||||
|
||||
if (count && decompressedSize && decompressedSize < 0xFFFF)
|
||||
{
|
||||
uint32 pos = recvData.rpos();
|
||||
ByteBuffer dest;
|
||||
dest.resize(decompressedSize);
|
||||
dest.resize(size_t(packet.ChatHistoryData.DecompressedSize));
|
||||
|
||||
uLongf realSize = decompressedSize;
|
||||
if (uncompress(dest.contents(), &realSize, recvData.contents() + pos, recvData.size() - pos) == Z_OK)
|
||||
{
|
||||
uLongf realSize = packet.ChatHistoryData.DecompressedSize;
|
||||
|
||||
if (uncompress(dest.contents(), &realSize, packet.ChatHistoryData.Data.contents(), packet.ChatHistoryData.Data.size()) == Z_OK)
|
||||
dest >> chatLog;
|
||||
}
|
||||
else
|
||||
{
|
||||
TC_LOG_ERROR("network", "CMSG_GM_TICKET_CREATE possibly corrupt. Uncompression failed.");
|
||||
recvData.rfinish();
|
||||
return;
|
||||
}
|
||||
|
||||
recvData.rfinish(); // Will still have compressed data in buffer.
|
||||
}
|
||||
|
||||
ticket = new GmTicket(GetPlayer());
|
||||
ticket->SetPosition(mapId, x, y, z);
|
||||
ticket->SetMessage(message);
|
||||
ticket->SetGmAction(needResponse, needMoreHelp);
|
||||
ticket->SetPosition(packet.Map, packet.Pos);
|
||||
ticket->SetDescription(packet.Description);
|
||||
ticket->SetGmAction(packet.NeedResponse, packet.NeedMoreHelp);
|
||||
|
||||
if (!chatLog.empty())
|
||||
ticket->SetChatLog(times, chatLog);
|
||||
//TODO: more reasearch needed
|
||||
//if (!chatLog.empty())
|
||||
//ticket->SetChatLog(times, chatLog);
|
||||
|
||||
sTicketMgr->AddTicket(ticket);
|
||||
sTicketMgr->UpdateLastChange();
|
||||
sSupportMgr->AddTicket(ticket);
|
||||
sSupportMgr->UpdateLastChange();
|
||||
|
||||
sWorld->SendGMText(LANG_COMMAND_TICKETNEW, GetPlayer()->GetName().c_str(), ticket->GetId());
|
||||
|
||||
response = GMTICKET_RESPONSE_CREATE_SUCCESS;
|
||||
}
|
||||
|
||||
WorldPacket data(SMSG_GM_TICKET_UPDATE, 4);
|
||||
data << uint32(response);
|
||||
SendPacket(&data);
|
||||
sSupportMgr->SendGmTicketUpdate(this, response);
|
||||
}
|
||||
|
||||
void WorldSession::HandleGMTicketUpdateOpcode(WorldPacket& recvData)
|
||||
void WorldSession::HandleGMTicketUpdateTextOpcode(WorldPackets::Ticket::GMTicketUpdateText& packet)
|
||||
{
|
||||
std::string message;
|
||||
recvData >> message;
|
||||
|
||||
GMTicketResponse response = GMTICKET_RESPONSE_UPDATE_ERROR;
|
||||
if (GmTicket* ticket = sTicketMgr->GetTicketByPlayer(GetPlayer()->GetGUID()))
|
||||
if (GmTicket* ticket = sSupportMgr->GetGmTicketByPlayerGuid(GetPlayer()->GetGUID()))
|
||||
{
|
||||
SQLTransaction trans = SQLTransaction(NULL);
|
||||
ticket->SetMessage(message);
|
||||
ticket->SetDescription(packet.Description);
|
||||
ticket->SaveToDB(trans);
|
||||
|
||||
sWorld->SendGMText(LANG_COMMAND_TICKETUPDATED, GetPlayer()->GetName().c_str(), ticket->GetId());
|
||||
|
||||
response = GMTICKET_RESPONSE_UPDATE_SUCCESS;
|
||||
}
|
||||
|
||||
WorldPacket data(SMSG_GM_TICKET_UPDATE, 4);
|
||||
data << uint32(response);
|
||||
SendPacket(&data);
|
||||
sSupportMgr->SendGmTicketUpdate(this, response);
|
||||
}
|
||||
|
||||
void WorldSession::HandleGMTicketDeleteOpcode(WorldPacket & /*recvData*/)
|
||||
void WorldSession::HandleGMTicketDeleteOpcode(WorldPackets::Ticket::GMTicketDelete& /*packet*/)
|
||||
{
|
||||
if (GmTicket* ticket = sTicketMgr->GetTicketByPlayer(GetPlayer()->GetGUID()))
|
||||
if (GmTicket* ticket = sSupportMgr->GetGmTicketByPlayerGuid(GetPlayer()->GetGUID()))
|
||||
{
|
||||
WorldPacket data(SMSG_GM_TICKET_UPDATE, 4);
|
||||
data << uint32(GMTICKET_RESPONSE_TICKET_DELETED);
|
||||
SendPacket(&data);
|
||||
sSupportMgr->SendGmTicketUpdate(this, GMTICKET_RESPONSE_TICKET_DELETED);
|
||||
|
||||
sWorld->SendGMText(LANG_COMMAND_TICKETPLAYERABANDON, GetPlayer()->GetName().c_str(), ticket->GetId());
|
||||
|
||||
sTicketMgr->CloseTicket(ticket->GetId(), GetPlayer()->GetGUID());
|
||||
sTicketMgr->SendTicket(this, NULL);
|
||||
sSupportMgr->CloseTicket<GmTicket>(ticket->GetId(), GetPlayer()->GetGUID());
|
||||
sSupportMgr->SendGmTicket(this, NULL);
|
||||
}
|
||||
}
|
||||
|
||||
void WorldSession::HandleGMTicketGetCaseStatusOpcode(WorldPackets::Ticket::GMTicketGetCaseStatus& /*packet*/)
|
||||
{
|
||||
// TODO: Implement GmCase and handle this packet correctly
|
||||
// TODO: Implement GmCase and handle this packet properly
|
||||
WorldPackets::Ticket::GMTicketCaseStatus status;
|
||||
status.OldestTicketTime = time(nullptr);
|
||||
SendPacket(status.Write());
|
||||
}
|
||||
|
||||
void WorldSession::HandleGMTicketGetTicketOpcode(WorldPackets::Ticket::GMTicketGetTicket& /*packet*/)
|
||||
{
|
||||
SendQueryTimeResponse();
|
||||
|
||||
if (GmTicket* ticket = sTicketMgr->GetTicketByPlayer(GetPlayer()->GetGUID()))
|
||||
if (GmTicket* ticket = sSupportMgr->GetGmTicketByPlayerGuid(GetPlayer()->GetGUID()))
|
||||
{
|
||||
if (ticket->IsCompleted())
|
||||
// TODO: Update SMSG_GM_TICKET_RESPONSE
|
||||
ticket->SendResponse(this);
|
||||
else
|
||||
sTicketMgr->SendTicket(this, ticket);
|
||||
sSupportMgr->SendGmTicket(this, ticket);
|
||||
}
|
||||
else
|
||||
sTicketMgr->SendTicket(this, NULL);
|
||||
sSupportMgr->SendGmTicket(this, NULL);
|
||||
}
|
||||
|
||||
void WorldSession::HandleGMTicketSystemStatusOpcode(WorldPackets::Ticket::GMTicketGetSystemStatus& /*packet*/)
|
||||
@@ -183,100 +144,93 @@ void WorldSession::HandleGMTicketSystemStatusOpcode(WorldPackets::Ticket::GMTick
|
||||
// Note: This only disables the ticket UI at client side and is not fully reliable
|
||||
// Note: This disables the whole customer support UI after trying to send a ticket in disabled state (MessageBox: "GM Help Tickets are currently unavaiable."). UI remains disabled until the character relogs.
|
||||
WorldPackets::Ticket::GMTicketSystemStatus response;
|
||||
response.Status = sTicketMgr->GetStatus() ? GMTICKET_QUEUE_STATUS_ENABLED : GMTICKET_QUEUE_STATUS_DISABLED;
|
||||
response.Status = sSupportMgr->GetSupportSystemStatus() ? GMTICKET_QUEUE_STATUS_ENABLED : GMTICKET_QUEUE_STATUS_DISABLED;
|
||||
SendPacket(response.Write());
|
||||
}
|
||||
|
||||
void WorldSession::HandleGMSurveySubmit(WorldPacket& recvData)
|
||||
void WorldSession::HandleGMSurveySubmit(WorldPackets::Ticket::GMSurveySubmit& /*packet*/)
|
||||
{
|
||||
uint32 nextSurveyID = sTicketMgr->GetNextSurveyID();
|
||||
// just put the survey into the database
|
||||
uint32 mainSurvey; // GMSurveyCurrentSurvey.dbc, column 1 (all 9) ref to GMSurveySurveys.dbc
|
||||
recvData >> mainSurvey;
|
||||
/*uint32 nextSurveyID = sSupportMgr->GetNextSurveyID();
|
||||
|
||||
std::unordered_set<uint32> surveyIds;
|
||||
SQLTransaction trans = CharacterDatabase.BeginTransaction();
|
||||
// sub_survey1, r1, comment1, sub_survey2, r2, comment2, sub_survey3, r3, comment3, sub_survey4, r4, comment4, sub_survey5, r5, comment5, sub_survey6, r6, comment6, sub_survey7, r7, comment7, sub_survey8, r8, comment8, sub_survey9, r9, comment9, sub_survey10, r10, comment10,
|
||||
for (uint8 i = 0; i < 15; i++)
|
||||
|
||||
for (auto const& q : packet.SurveyQuestion)
|
||||
{
|
||||
uint32 subSurveyId; // ref to i'th GMSurveySurveys.dbc field (all fields in that dbc point to fields in GMSurveyQuestions.dbc)
|
||||
recvData >> subSurveyId;
|
||||
if (!subSurveyId)
|
||||
if (!q.QuestionID)
|
||||
break;
|
||||
|
||||
uint8 rank; // probably some sort of ref to GMSurveyAnswers.dbc
|
||||
recvData >> rank;
|
||||
std::string comment; // comment ("Usage: GMSurveyAnswerSubmit(question, rank, comment)")
|
||||
recvData >> comment;
|
||||
|
||||
// make sure the same sub survey is not added to DB twice
|
||||
if (!surveyIds.insert(subSurveyId).second)
|
||||
if (!surveyIds.insert(q.QuestionID).second)
|
||||
continue;
|
||||
|
||||
PreparedStatement* stmt = CharacterDatabase.GetPreparedStatement(CHAR_INS_GM_SUBSURVEY);
|
||||
stmt->setUInt32(0, nextSurveyID);
|
||||
stmt->setUInt32(1, subSurveyId);
|
||||
stmt->setUInt32(2, rank);
|
||||
stmt->setString(3, comment);
|
||||
stmt->setUInt32(1, q.QuestionID); // ref to i'th GMSurveySurveys.dbc field (all fields in that dbc point to fields in GMSurveyQuestions.dbc)
|
||||
stmt->setUInt32(2, q.Answer); // probably some sort of ref to GMSurveyAnswers.dbc
|
||||
stmt->setString(3, q.AnswerComment); // comment ("Usage: GMSurveyAnswerSubmit(question, rank, comment)")
|
||||
trans->Append(stmt);
|
||||
}
|
||||
|
||||
std::string comment; // just a guess
|
||||
recvData >> comment;
|
||||
|
||||
PreparedStatement* stmt = CharacterDatabase.GetPreparedStatement(CHAR_INS_GM_SURVEY);
|
||||
stmt->setUInt64(0, GetPlayer()->GetGUID().GetCounter());
|
||||
stmt->setUInt32(1, nextSurveyID);
|
||||
stmt->setUInt32(2, mainSurvey);
|
||||
stmt->setString(3, comment);
|
||||
|
||||
stmt->setUInt32(2, packet.SurveyID); // GMSurveyCurrentSurvey.dbc, column 1 (all 9) ref to GMSurveySurveys.dbc
|
||||
stmt->setString(3, packet.Comment);
|
||||
trans->Append(stmt);
|
||||
|
||||
CharacterDatabase.CommitTransaction(trans);
|
||||
CharacterDatabase.CommitTransaction(trans);*/
|
||||
}
|
||||
|
||||
void WorldSession::HandleReportLag(WorldPacket& recvData)
|
||||
void WorldSession::HandleGMResponseResolve(WorldPackets::Ticket::GMTicketResponseResolve& /*packet*/)
|
||||
{
|
||||
// just put the lag report into the database...
|
||||
// can't think of anything else to do with it
|
||||
uint32 lagType, mapId;
|
||||
recvData >> lagType;
|
||||
recvData >> mapId;
|
||||
float x, y, z;
|
||||
recvData >> x;
|
||||
recvData >> y;
|
||||
recvData >> z;
|
||||
|
||||
PreparedStatement* stmt = CharacterDatabase.GetPreparedStatement(CHAR_INS_LAG_REPORT);
|
||||
stmt->setUInt64(0, GetPlayer()->GetGUID().GetCounter());
|
||||
stmt->setUInt8 (1, lagType);
|
||||
stmt->setUInt16(2, mapId);
|
||||
stmt->setFloat (3, x);
|
||||
stmt->setFloat (4, y);
|
||||
stmt->setFloat (5, z);
|
||||
stmt->setUInt32(6, GetLatency());
|
||||
stmt->setUInt32(7, time(NULL));
|
||||
CharacterDatabase.Execute(stmt);
|
||||
}
|
||||
|
||||
void WorldSession::HandleGMResponseResolve(WorldPacket& /*recvPacket*/)
|
||||
{
|
||||
// empty packet
|
||||
if (GmTicket* ticket = sTicketMgr->GetTicketByPlayer(GetPlayer()->GetGUID()))
|
||||
if (GmTicket* ticket = sSupportMgr->GetGmTicketByPlayerGuid(GetPlayer()->GetGUID()))
|
||||
{
|
||||
uint8 getSurvey = 0;
|
||||
bool showSurvey = false;
|
||||
if (float(rand_chance()) < sWorld->getFloatConfig(CONFIG_CHANCE_OF_GM_SURVEY))
|
||||
getSurvey = 1;
|
||||
showSurvey = true;
|
||||
|
||||
WorldPacket data(SMSG_GM_TICKET_STATUS_UPDATE, 4);
|
||||
data << uint8(getSurvey);
|
||||
SendPacket(&data);
|
||||
WorldPackets::Ticket::GMTicketResolveResponse response;
|
||||
response.ShowSurvey = showSurvey;
|
||||
SendPacket(response.Write());
|
||||
|
||||
WorldPacket data2(SMSG_GM_TICKET_UPDATE, 4);
|
||||
data2 << uint32(GMTICKET_RESPONSE_TICKET_DELETED);
|
||||
SendPacket(&data2);
|
||||
sSupportMgr->SendGmTicketUpdate(this, GMTICKET_RESPONSE_TICKET_DELETED);
|
||||
|
||||
sTicketMgr->CloseTicket(ticket->GetId(), GetPlayer()->GetGUID());
|
||||
sTicketMgr->SendTicket(this, NULL);
|
||||
sSupportMgr->CloseTicket<GmTicket>(ticket->GetId(), GetPlayer()->GetGUID());
|
||||
sSupportMgr->SendGmTicket(this, NULL);
|
||||
}
|
||||
}
|
||||
|
||||
void WorldSession::HandleSupportTicketSubmitBug(WorldPackets::Ticket::SupportTicketSubmitBug& packet)
|
||||
{
|
||||
BugTicket* ticket = new BugTicket(GetPlayer());
|
||||
ticket->SetPosition(packet.Header.MapID, packet.Header.Position);
|
||||
ticket->SetFacing(packet.Header.Facing);
|
||||
ticket->SetNote(packet.Note);
|
||||
|
||||
sSupportMgr->AddTicket(ticket);
|
||||
}
|
||||
|
||||
void WorldSession::HandleSupportTicketSubmitSuggestion(WorldPackets::Ticket::SupportTicketSubmitSuggestion& packet)
|
||||
{
|
||||
SuggestionTicket* ticket = new SuggestionTicket(GetPlayer());
|
||||
ticket->SetPosition(packet.Header.MapID, packet.Header.Position);
|
||||
ticket->SetFacing(packet.Header.Facing);
|
||||
ticket->SetNote(packet.Note);
|
||||
|
||||
sSupportMgr->AddTicket(ticket);
|
||||
}
|
||||
|
||||
void WorldSession::HandleSupportTicketSubmitComplaint(WorldPackets::Ticket::SupportTicketSubmitComplaint& packet)
|
||||
{
|
||||
ComplaintTicket* comp = new ComplaintTicket(GetPlayer());
|
||||
comp->SetPosition(packet.Header.MapID, packet.Header.Position);
|
||||
comp->SetFacing(packet.Header.Facing);
|
||||
comp->SetChatLog(packet.ChatLog);
|
||||
comp->SetTargetCharacterGuid(packet.TargetCharacterGUID);
|
||||
comp->SetComplaintType(GMSupportComplaintType(packet.ComplaintType));
|
||||
comp->SetNote(packet.Note);
|
||||
|
||||
sSupportMgr->AddTicket(comp);
|
||||
|
||||
}
|
||||
|
||||
Reference in New Issue
Block a user