3 files changed, 9 insertions, 402 deletions

diff --git a/src/server/scripts/Commands/cs_go.cpp b/src/server/scripts/Commands/cs_go.cpp
index fcfee396627..19b714f6e61 100644
--- a/src/server/scripts/Commands/cs_go.cpp
+++ b/src/server/scripts/Commands/cs_go.cpp
@@ -49,7 +49,6 @@ public:
             { "trigger",            rbac::RBAC_PERM_COMMAND_GO_TRIGGER,             false, &HandleGoTriggerCommand,                     "", NULL },
             { "zonexy",             rbac::RBAC_PERM_COMMAND_GO_ZONEXY,              false, &HandleGoZoneXYCommand,                      "", NULL },
             { "xyz",                rbac::RBAC_PERM_COMMAND_GO_XYZ,                 false, &HandleGoXYZCommand,                         "", NULL },
-            { "ticket",             rbac::RBAC_PERM_COMMAND_GO_TICKET,              false, &HandleGoTicketCommand<GmTicket>,            "", NULL },
             { "bugticket",          rbac::RBAC_PERM_COMMAND_GO_BUG_TICKET,          false, &HandleGoTicketCommand<BugTicket>,           "", NULL },
             { "complaintticket",    rbac::RBAC_PERM_COMMAND_GO_COMPLAINT_TICKET,    false, &HandleGoTicketCommand<ComplaintTicket>,     "", NULL },
             { "suggestionticket",   rbac::RBAC_PERM_COMMAND_GO_SUGGESTION_TICKET,   false, &HandleGoTicketCommand<SuggestionTicket>,    "", NULL },
diff --git a/src/server/scripts/Commands/cs_reload.cpp b/src/server/scripts/Commands/cs_reload.cpp
index 556589e281d..c3ba942ef1f 100644
--- a/src/server/scripts/Commands/cs_reload.cpp
+++ b/src/server/scripts/Commands/cs_reload.cpp
@@ -167,7 +167,6 @@ public:
     static bool HandleReloadSupportSystemCommand(ChatHandler* handler, const char* /*args*/)
     {
         TC_LOG_INFO("misc", "Re-Loading Support System Tables...");
-        sSupportMgr->LoadGmTickets();
         sSupportMgr->LoadBugTickets();
         sSupportMgr->LoadComplaintTickets();
         sSupportMgr->LoadSuggestionTickets();
diff --git a/src/server/scripts/Commands/cs_ticket.cpp b/src/server/scripts/Commands/cs_ticket.cpp
index 3847a74bc34..7591cbf1712 100644
--- a/src/server/scripts/Commands/cs_ticket.cpp
+++ b/src/server/scripts/Commands/cs_ticket.cpp
@@ -64,79 +64,15 @@ public:
     template<typename T>
     static bool HandleTicketGetByIdCommand(ChatHandler* handler, char const* args);
 
-    static bool HandleGMTicketCompleteCommand(ChatHandler* handler, char const* args)
-    {
-        if (!*args)
-            return false;
-
-        uint32 ticketId = atoi(args);
-        GmTicket* ticket = sSupportMgr->GetTicket<GmTicket>(ticketId);
-        if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
-        {
-            handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
-            return true;
-        }
-
-        if (Player* player = ticket->GetPlayer())
-            ticket->SendResponse(player->GetSession());
-
-        SQLTransaction trans = SQLTransaction(NULL);
-        ticket->SetCompleted();
-        ticket->SaveToDB(trans);
-
-        std::string msg = ticket->FormatViewMessageString(*handler, NULL, NULL, NULL, NULL, handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName().c_str() : "Console");
-        handler->SendGlobalGMSysMessage(msg.c_str());
-        sSupportMgr->UpdateLastChange();
-        return true;
-    }
-
-    static bool HandleGMTicketEscalateCommand(ChatHandler* handler, char const* args)
-    {
-        if (!*args)
-            return false;
-
-        uint32 ticketId = atoi(args);
-        GmTicket* ticket = sSupportMgr->GetTicket<GmTicket>(ticketId);
-        if (!ticket || ticket->IsClosed() || ticket->IsCompleted() || ticket->GetAssigendToStatus() != GMTICKET_ASSIGNEDTOGM_STATUS_NOT_ASSIGNED)
-        {
-            handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
-            return true;
-        }
-
-        SQLTransaction trans = SQLTransaction(NULL);
-        ticket->SetAssignedToStatus(GMTICKET_ASSIGNEDTOGM_STATUS_ESCALATED);
-        ticket->SaveToDB(trans);
-
-        if (Player* player = ticket->GetPlayer())
-            sSupportMgr->SendGmTicket(player->GetSession(), ticket);
-
-        sSupportMgr->UpdateLastChange();
-        return true;
-    }
-
-    static bool HandleGMTicketListEscalatedCommand(ChatHandler* handler, char const* /*args*/)
-    {
-        sSupportMgr->ShowGmEscalatedList(*handler);
-        return true;
-    }
-
-    static bool HandleGMTicketListOnlineCommand(ChatHandler* handler, char const* /*args*/)
-    {
-        sSupportMgr->ShowList<GmTicket>(*handler, true);
-        return true;
-    }
-
     static bool HandleTicketResetAllCommand(ChatHandler* handler, char const* /*args*/)
     {
-        if (sSupportMgr->GetOpenTicketCount<GmTicket>() || sSupportMgr->GetOpenTicketCount<BugTicket>()
-            || sSupportMgr->GetOpenTicketCount<ComplaintTicket>() || sSupportMgr->GetOpenTicketCount<SuggestionTicket>())
+        if (sSupportMgr->GetOpenTicketCount<BugTicket>() || sSupportMgr->GetOpenTicketCount<ComplaintTicket>() || sSupportMgr->GetOpenTicketCount<SuggestionTicket>())
         {
             handler->SendSysMessage(LANG_COMMAND_TICKETPENDING);
             return true;
         }
         else
         {
-            sSupportMgr->ResetTickets<GmTicket>();
             sSupportMgr->ResetTickets<BugTicket>();
             sSupportMgr->ResetTickets<ComplaintTicket>();
             sSupportMgr->ResetTickets<SuggestionTicket>();
@@ -159,95 +95,6 @@ public:
         return true;
     }
 
-    static bool HandleGMTicketGetByNameCommand(ChatHandler* handler, char const* args)
-    {
-        if (!*args)
-            return false;
-
-        std::string name(args);
-        if (!normalizePlayerName(name))
-            return false;
-
-        // Detect target's GUID
-        ObjectGuid guid;
-        if (Player* player = ObjectAccessor::FindPlayerByName(name))
-            guid = player->GetGUID();
-        else
-            guid = ObjectMgr::GetPlayerGUIDByName(name);
-
-        // Target must exist
-        if (!guid)
-        {
-            handler->SendSysMessage(LANG_NO_PLAYERS_FOUND);
-            return true;
-        }
-
-        // Ticket must exist
-        GmTicket* ticket = sSupportMgr->GetGmTicketByPlayerGuid(guid);
-        if (!ticket)
-        {
-            handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
-            return true;
-        }
-
-        SQLTransaction trans = SQLTransaction(NULL);
-        ticket->SetViewed();
-        ticket->SaveToDB(trans);
-
-        if (Player* player = ticket->GetPlayer())
-            sSupportMgr->SendGmTicket(player->GetSession(), ticket);
-
-        handler->SendSysMessage(ticket->FormatViewMessageString(*handler, true).c_str());
-        return true;
-    }
-
-    static bool _HandleGMTicketResponseAppendCommand(char const* args, bool newLine, ChatHandler* handler)
-    {
-        if (!*args)
-            return false;
-
-        char* ticketIdStr = strtok((char*)args, " ");
-        uint32 ticketId = atoi(ticketIdStr);
-
-        char* response = strtok(NULL, "\n");
-        if (!response)
-            return false;
-
-        GmTicket* ticket = sSupportMgr->GetTicket<GmTicket>(ticketId);
-        if (!ticket || ticket->IsClosed())
-        {
-            handler->PSendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
-            return true;
-        }
-
-        // Cannot add response to ticket, assigned to someone else
-        //! Console excluded
-        Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : NULL;
-        if (player && ticket->IsAssignedNotTo(player->GetGUID()))
-        {
-            handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId());
-            return true;
-        }
-
-        SQLTransaction trans = SQLTransaction(NULL);
-        ticket->AppendResponse(response);
-        if (newLine)
-            ticket->AppendResponse("\n");
-        ticket->SaveToDB(trans);
-
-        return true;
-    }
-
-    static bool HandleGMTicketResponseAppendCommand(ChatHandler* handler, char const* args)
-    {
-        return _HandleGMTicketResponseAppendCommand(args, false, handler);
-    }
-
-    static bool HandleGMTicketResponseAppendLnCommand(ChatHandler* handler, char const* args)
-    {
-        return _HandleGMTicketResponseAppendCommand(args, true, handler);
-    }
-
     ChatCommand* GetCommands() const override;
 };
 
@@ -301,76 +148,16 @@ bool ticket_commandscript::HandleTicketAssignToCommand(ChatHandler* handler, cha
     }
 
     // Assign ticket
-    SQLTransaction trans = SQLTransaction(nullptr);
     ticket->SetAssignedTo(targetGuid);
 
-    ticket->SaveToDB(trans);
+    ticket->SaveToDB();
 
-    std::string msg = ticket->FormatViewMessageString(*handler, NULL, target.c_str(), NULL, NULL, NULL);
+    std::string msg = ticket->FormatViewMessageString(*handler, NULL, target.c_str(), NULL, NULL);
     handler->SendGlobalGMSysMessage(msg.c_str());
     return true;
 }
 
-template<>
-bool ticket_commandscript::HandleTicketAssignToCommand<GmTicket>(ChatHandler* handler, char const* args)
-{
-    if (!*args)
-        return false;
 
-    char* ticketIdStr = strtok((char*)args, " ");
-    uint32 ticketId = atoi(ticketIdStr);
-
-    char* targetStr = strtok(NULL, " ");
-    if (!targetStr)
-        return false;
-
-    std::string target(targetStr);
-    if (!normalizePlayerName(target))
-        return false;
-
-    GmTicket* ticket = sSupportMgr->GetTicket<GmTicket>(ticketId);
-    if (!ticket || ticket->IsClosed())
-    {
-        handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
-        return true;
-    }
-
-    ObjectGuid targetGuid = ObjectMgr::GetPlayerGUIDByName(target);
-    uint32 accountId = ObjectMgr::GetPlayerAccountIdByGUID(targetGuid);
-    // Target must exist and have administrative rights
-    if (!AccountMgr::HasPermission(accountId, rbac::RBAC_PERM_COMMANDS_BE_ASSIGNED_TICKET, realmHandle.Index))
-    {
-        handler->SendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_A);
-        return true;
-    }
-
-    // If already assigned, leave
-    if (ticket->IsAssignedTo(targetGuid))
-    {
-        handler->PSendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_B, ticket->GetId());
-        return true;
-    }
-
-    // If assigned to different player other than current, leave
-    //! Console can override though
-    Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : nullptr;
-    if (player && ticket->IsAssignedNotTo(player->GetGUID()))
-    {
-        handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId(), target.c_str());
-        return true;
-    }
-
-    // Assign ticket
-    SQLTransaction trans = SQLTransaction(nullptr);
-    ticket->SetAssignedTo(targetGuid, AccountMgr::IsAdminAccount(AccountMgr::GetSecurity(accountId, realmHandle.Index)));
-    sSupportMgr->UpdateLastChange();
-
-    ticket->SaveToDB(trans);
-
-    std::string msg = ticket->FormatViewMessageString(*handler, NULL, target.c_str(), NULL, NULL, NULL);
-    handler->SendGlobalGMSysMessage(msg.c_str());
-    return true;
-}
 
 template<typename T>
 bool ticket_commandscript::HandleTicketCloseByIdCommand(ChatHandler* handler, char const* args)
@@ -403,52 +190,9 @@ bool ticket_commandscript::HandleTicketCloseByIdCommand(ChatHandler* handler, ch
 
     sSupportMgr->CloseTicket<T>(ticket->GetId(), closedByGuid);
 
-    std::string msg = ticket->FormatViewMessageString(*handler, player ? player->GetName().c_str() : "Console", NULL, NULL, NULL, NULL);
-    handler->SendGlobalGMSysMessage(msg.c_str());
-
-    return true;
-}
-
-template<>
-bool ticket_commandscript::HandleTicketCloseByIdCommand<GmTicket>(ChatHandler* handler, char const* args)
-{
-    if (!*args)
-        return false;
-
-    uint32 ticketId = atoi(args);
-    GmTicket* ticket = sSupportMgr->GetTicket<GmTicket>(ticketId);
-    if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
-    {
-        handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
-        return true;
-    }
-
-    // Ticket should be assigned to the player who tries to close it.
-    // Console can override though
-    Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : nullptr;
-    if (player && ticket->IsAssignedNotTo(player->GetGUID()))
-    {
-        handler->PSendSysMessage(LANG_COMMAND_TICKETCANNOTCLOSE, ticket->GetId());
-        return true;
-    }
-
-    ObjectGuid closedByGuid;
-    if (player)
-        closedByGuid = player->GetGUID();
-    else
-        closedByGuid.SetRawValue(0, uint64(-1));
-
-    std::string msg = ticket->FormatViewMessageString(*handler, player ? player->GetName().c_str() : "Console", NULL, NULL, NULL, NULL);
+    std::string msg = ticket->FormatViewMessageString(*handler, player ? player->GetName().c_str() : "Console", NULL, NULL, NULL);
     handler->SendGlobalGMSysMessage(msg.c_str());
 
-
-    sSupportMgr->CloseTicket<GmTicket>(ticket->GetId(), closedByGuid);
-    sSupportMgr->UpdateLastChange();
-
-    // Inform player, who submitted this ticket, that it is closed
-    if (Player* submitter = ticket->GetPlayer())
-        sSupportMgr->SendGmTicketUpdate(submitter->GetSession(), GMTICKET_RESPONSE_TICKET_DELETED);
-
     return true;
 }
 
@@ -481,12 +225,11 @@ bool ticket_commandscript::HandleTicketCommentCommand(ChatHandler* handler, char
         return true;
     }
 
-    SQLTransaction trans = SQLTransaction(nullptr);
     ticket->SetComment(comment);
-    ticket->SaveToDB(trans);
+    ticket->SaveToDB();
     sSupportMgr->UpdateLastChange();
 
-    std::string msg = ticket->FormatViewMessageString(*handler, NULL, ticket->GetAssignedToName().c_str(), NULL, NULL, NULL);
+    std::string msg = ticket->FormatViewMessageString(*handler, NULL, ticket->GetAssignedToName().c_str(), NULL, NULL);
     msg += handler->PGetParseString(LANG_COMMAND_TICKETLISTADDCOMMENT, player ? player->GetName().c_str() : "Console", comment);
     handler->SendGlobalGMSysMessage(msg.c_str());
 
@@ -527,7 +270,7 @@ bool ticket_commandscript::HandleTicketDeleteByIdCommand(ChatHandler* handler, c
         return true;
     }
 
-    std::string msg = ticket->FormatViewMessageString(*handler, NULL, NULL, NULL, handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName().c_str() : "Console", NULL);
+    std::string msg = ticket->FormatViewMessageString(*handler, NULL, NULL, NULL, handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName().c_str() : "Console");
     handler->SendGlobalGMSysMessage(msg.c_str());
 
     sSupportMgr->RemoveTicket<T>(ticket->GetId());
@@ -535,37 +278,6 @@ bool ticket_commandscript::HandleTicketDeleteByIdCommand(ChatHandler* handler, c
     return true;
 }
 
-template<>
-bool ticket_commandscript::HandleTicketDeleteByIdCommand<GmTicket>(ChatHandler* handler, char const* args)
-{
-    if (!*args)
-        return false;
-
-    uint32 ticketId = atoi(args);
-    GmTicket* ticket = sSupportMgr->GetTicket<GmTicket>(ticketId);
-    if (!ticket)
-    {
-        handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
-        return true;
-    }
-
-    if (!ticket->IsClosed())
-    {
-        handler->SendSysMessage(LANG_COMMAND_TICKETCLOSEFIRST);
-        return true;
-    }
-
-    std::string msg = ticket->FormatViewMessageString(*handler, NULL, NULL, NULL, handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName().c_str() : "Console", NULL);
-    handler->SendGlobalGMSysMessage(msg.c_str());
-
-    sSupportMgr->RemoveTicket<GmTicket>(ticket->GetId());
-    sSupportMgr->UpdateLastChange();
-
-    if (Player* player = ticket->GetPlayer())
-        sSupportMgr->SendGmTicketUpdate(player->GetSession(), GMTICKET_RESPONSE_TICKET_DELETED);
-
-    return true;
-}
 
 template<typename T>
 bool ticket_commandscript::HandleTicketResetCommand(ChatHandler* handler, char const* /*args*/)
@@ -625,67 +337,10 @@ bool ticket_commandscript::HandleTicketUnAssignCommand(ChatHandler* handler, cha
     }
 
     std::string assignedTo = ticket->GetAssignedToName(); // copy assignedto name because we need it after the ticket has been unnassigned
-    SQLTransaction trans = SQLTransaction(NULL);
     ticket->SetUnassigned();
-    ticket->SaveToDB(trans);
+    ticket->SaveToDB();
 
-    std::string msg = ticket->FormatViewMessageString(*handler, NULL, assignedTo.c_str(), handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName().c_str() : "Console", NULL, NULL);
-    handler->SendGlobalGMSysMessage(msg.c_str());
-
-    return true;
-}
-
-template<>
-bool ticket_commandscript::HandleTicketUnAssignCommand<GmTicket>(ChatHandler* handler, char const* args)
-{
-    if (!*args)
-        return false;
-
-    uint32 ticketId = atoi(args);
-    GmTicket* ticket = sSupportMgr->GetTicket<GmTicket>(ticketId);
-    if (!ticket || ticket->IsClosed())
-    {
-        handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
-        return true;
-    }
-    // Ticket must be assigned
-    if (!ticket->IsAssigned())
-    {
-        handler->PSendSysMessage(LANG_COMMAND_TICKETNOTASSIGNED, ticket->GetId());
-        return true;
-    }
-
-    // Get security level of player, whom this ticket is assigned to
-    uint32 security = SEC_PLAYER;
-    Player* assignedPlayer = ticket->GetAssignedPlayer();
-    if (assignedPlayer)
-        security = assignedPlayer->GetSession()->GetSecurity();
-    else
-    {
-        ObjectGuid guid = ticket->GetAssignedToGUID();
-        uint32 accountId = ObjectMgr::GetPlayerAccountIdByGUID(guid);
-        security = AccountMgr::GetSecurity(accountId, realmHandle.Index);
-    }
-
-    // Check security
-    //! If no m_session present it means we're issuing this command from the console
-    uint32 mySecurity = handler->GetSession() ? handler->GetSession()->GetSecurity() : SEC_CONSOLE;
-    if (security > mySecurity)
-    {
-        handler->SendSysMessage(LANG_COMMAND_TICKETUNASSIGNSECURITY);
-        return true;
-    }
-
-    std::string assignedTo = ticket->GetAssignedToName(); // copy assignedto name because we need it after the ticket has been unnassigned
-    SQLTransaction trans = SQLTransaction(NULL);
-    ticket->SetUnassigned();
-    ticket->SaveToDB(trans);
-    sSupportMgr->UpdateLastChange();
-
-    if (Player* player = ticket->GetPlayer())
-        sSupportMgr->SendGmTicket(player->GetSession(), ticket);
-
-    std::string msg = ticket->FormatViewMessageString(*handler, NULL, assignedTo.c_str(), handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName().c_str() : "Console", NULL, NULL);
+    std::string msg = ticket->FormatViewMessageString(*handler, NULL, assignedTo.c_str(), handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName().c_str() : "Console", NULL);
     handler->SendGlobalGMSysMessage(msg.c_str());
 
     return true;
@@ -709,31 +364,6 @@ bool ticket_commandscript::HandleTicketGetByIdCommand(ChatHandler* handler, char
     return true;
 }
 
-template<>
-bool ticket_commandscript::HandleTicketGetByIdCommand<GmTicket>(ChatHandler* handler, char const* args)
-{
-    if (!*args)
-        return false;
-
-    uint32 ticketId = atoi(args);
-    GmTicket* ticket = sSupportMgr->GetTicket<GmTicket>(ticketId);
-    if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
-    {
-        handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
-        return true;
-    }
-
-    SQLTransaction trans = SQLTransaction(NULL);
-    ticket->SetViewed();
-    ticket->SaveToDB(trans);
-
-    if (Player* player = ticket->GetPlayer())
-        sSupportMgr->SendGmTicket(player->GetSession(), ticket);
-
-    handler->SendSysMessage(ticket->FormatViewMessageString(*handler, true).c_str());
-    return true;
-}
-
 ChatCommand* ticket_commandscript::GetCommands() const
 {
     static ChatCommand ticketBugCommandTable[] =
@@ -775,39 +405,18 @@ ChatCommand* ticket_commandscript::GetCommands() const
     static ChatCommand ticketResetCommandTable[] =
     {
         { "all",        rbac::RBAC_PERM_COMMAND_TICKET_RESET_ALL,           true, &HandleTicketResetAllCommand,                 "", NULL },
-        { "gm",         rbac::RBAC_PERM_COMMAND_TICKET_RESET_GM,            true, &HandleTicketResetCommand<GmTicket>,          "", NULL },
         { "bug",        rbac::RBAC_PERM_COMMAND_TICKET_RESET_BUG,           true, &HandleTicketResetCommand<BugTicket>,         "", NULL },
         { "complaint",  rbac::RBAC_PERM_COMMAND_TICKET_RESET_COMPLAINT,     true, &HandleTicketResetCommand<ComplaintTicket>,   "", NULL },
         { "suggestion", rbac::RBAC_PERM_COMMAND_TICKET_RESET_SUGGESTION,    true, &HandleTicketResetCommand<SuggestionTicket>,  "", NULL },
         { NULL,         0,                                                  false, NULL,                                        "", NULL }
     };
-    static ChatCommand ticketResponseCommandTable[] =
-    {
-        { "append",     rbac::RBAC_PERM_COMMAND_TICKET_RESPONSE_APPEND,     true, &HandleGMTicketResponseAppendCommand,     "", NULL },
-        { "appendln",   rbac::RBAC_PERM_COMMAND_TICKET_RESPONSE_APPENDLN,   true, &HandleGMTicketResponseAppendLnCommand,   "", NULL },
-        { NULL,         0,                                                  false, NULL,                                    "", NULL }
-    };
     static ChatCommand ticketCommandTable[] =
     {
-        { "assign",         rbac::RBAC_PERM_COMMAND_TICKET_ASSIGN,          true, &HandleTicketAssignToCommand<GmTicket>,   "", NULL },
         { "bug",            rbac::RBAC_PERM_COMMAND_TICKET_BUG,             true, NULL, "", ticketBugCommandTable },
-        { "close",          rbac::RBAC_PERM_COMMAND_TICKET_CLOSE,           true, &HandleTicketCloseByIdCommand<GmTicket>,  "", NULL },
-        { "closedlist",     rbac::RBAC_PERM_COMMAND_TICKET_CLOSEDLIST,      true, &HandleTicketListClosedCommand<GmTicket>, "", NULL },
-        { "comment",        rbac::RBAC_PERM_COMMAND_TICKET_COMMENT,         true, &HandleTicketCommentCommand<GmTicket>,    "", NULL },
         { "complaint",      rbac::RBAC_PERM_COMMAND_TICKET_COMPLAINT,       true, NULL,              "", ticketComplaintCommandTable },
-        { "complete",       rbac::RBAC_PERM_COMMAND_TICKET_COMPLETE,        true, &HandleGMTicketCompleteCommand,           "", NULL },
-        { "delete",         rbac::RBAC_PERM_COMMAND_TICKET_DELETE,          true, &HandleTicketDeleteByIdCommand<GmTicket>, "", NULL },
-        { "escalate",       rbac::RBAC_PERM_COMMAND_TICKET_ESCALATE,        true, &HandleGMTicketEscalateCommand,           "", NULL },
-        { "escalatedlist",  rbac::RBAC_PERM_COMMAND_TICKET_ESCALATEDLIST,   true, &HandleGMTicketListEscalatedCommand,      "", NULL },
-        { "list",           rbac::RBAC_PERM_COMMAND_TICKET_LIST,            true, &HandleTicketListCommand<GmTicket>,       "", NULL },
-        { "onlinelist",     rbac::RBAC_PERM_COMMAND_TICKET_ONLINELIST,      true, &HandleGMTicketListOnlineCommand,         "", NULL },
         { "reset",          rbac::RBAC_PERM_COMMAND_TICKET_RESET,           true, NULL,                  "", ticketResetCommandTable },
-        { "response",       rbac::RBAC_PERM_COMMAND_TICKET_RESPONSE,        true, NULL,               "", ticketResponseCommandTable },
         { "suggestion",     rbac::RBAC_PERM_COMMAND_TICKET_SUGGESTION,      true, NULL,             "", ticketSuggestionCommandTable },
         { "togglesystem",   rbac::RBAC_PERM_COMMAND_TICKET_TOGGLESYSTEM,    true, &HandleToggleGMTicketSystem,              "", NULL },
-        { "unassign",       rbac::RBAC_PERM_COMMAND_TICKET_UNASSIGN,        true, &HandleTicketUnAssignCommand<GmTicket>,   "", NULL },
-        { "viewid",         rbac::RBAC_PERM_COMMAND_TICKET_VIEWID,          true, &HandleTicketGetByIdCommand<GmTicket>,    "", NULL },
-        { "viewname",       rbac::RBAC_PERM_COMMAND_TICKET_VIEWNAME,        true, &HandleGMTicketGetByNameCommand,          "", NULL },
         { NULL,             0,                                              false, NULL,                                    "", NULL }
     };
     static ChatCommand commandTable[] =