/*
 * This file is part of the TrinityCore Project. See AUTHORS file for Copyright information
 *
 * This program is free software; you can redistribute it and/or modify it
 * under the terms of the GNU General Public License as published by the
 * Free Software Foundation; either version 2 of the License, or (at your
 * option) any later version.
 *
 * This program is distributed in the hope that it will be useful, but WITHOUT
 * ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or
 * FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for
 * more details.
 *
 * You should have received a copy of the GNU General Public License along
 * with this program. If not, see <http://www.gnu.org/licenses/>.
 */

#ifndef TRINITYCORE_TICKET_PACKETS_H
#define TRINITYCORE_TICKET_PACKETS_H

#include "Packet.h"
#include "LFGPacketsCommon.h"
#include "Optional.h"
#include "Position.h"

namespace WorldPackets
{
    namespace Ticket
    {
        struct SupportTicketHeader
        {
            int32 MapID = 0;
            TaggedPosition<::Position::XYZ> Position;
            float Facing = 0.0f;
            int32 Program = 0;
        };

        class GMTicketGetSystemStatus final : public ClientPacket
        {
        public:
            explicit GMTicketGetSystemStatus(WorldPacket&& packet) : ClientPacket(CMSG_GM_TICKET_GET_SYSTEM_STATUS, std::move(packet)) { }

            void Read() override { }
        };

        class GMTicketSystemStatus final : public ServerPacket
        {
        public:
            explicit GMTicketSystemStatus() : ServerPacket(SMSG_GM_TICKET_SYSTEM_STATUS, 4) { }

            WorldPacket const* Write() override;

            int32 Status = 0;
        };

        class GMTicketGetCaseStatus final : public ClientPacket
        {
        public:
            explicit GMTicketGetCaseStatus(WorldPacket&& packet) : ClientPacket(CMSG_GM_TICKET_GET_CASE_STATUS, std::move(packet)) { }

            void Read() override { }
        };

        class GMTicketCaseStatus final : public ServerPacket
        {
        public:
            struct GMTicketCase
            {
                int32 CaseID = 0;
                Timestamp<> CaseOpened;
                int32 CaseStatus = 0;
                uint16 CfgRealmID = 0;
                uint64 CharacterID = 0;
                int32 WaitTimeOverrideMinutes = 0;
                std::string Url;
                std::string WaitTimeOverrideMessage;
                std::string Title;
                std::string Description;
            };

            GMTicketCaseStatus() : ServerPacket(SMSG_GM_TICKET_CASE_STATUS, 12) { }

            WorldPacket const* Write() override;

            std::vector<GMTicketCase> Cases;
        };

        class GMTicketAcknowledgeSurvey final : public ClientPacket
        {
        public:
            explicit GMTicketAcknowledgeSurvey(WorldPacket&& packet) : ClientPacket(CMSG_GM_TICKET_ACKNOWLEDGE_SURVEY, std::move(packet)) { }

            void Read() override;

            int32 CaseID = 0;
        };

        class SubmitUserFeedback final : public ClientPacket
        {
        public:
            explicit SubmitUserFeedback(WorldPacket&& packet) : ClientPacket(CMSG_SUBMIT_USER_FEEDBACK, std::move(packet)) { }

            void Read() override;

            SupportTicketHeader Header;
            std::string Note;
            bool IsSuggestion = false;
        };

        struct SupportTicketChatLine
        {
            SupportTicketChatLine() { }
            SupportTicketChatLine(time_t timestamp, std::string_view text);

            WorldPackets::Timestamp<> Timestamp;
            std::string Text;
        };

        struct SupportTicketChatLog
        {
            Array<SupportTicketChatLine, 255> Lines;
            Optional<uint32> ReportLineIndex;
        };

        struct SupportTicketHorusChatLine
        {
            struct ServerSpec
            {
                uint32 Realm;
                uint16 Server;
                uint8 Type;
            };

            WorldPackets::Timestamp<> Timestamp;
            ObjectGuid PlayerGuid;
            Optional<uint64> ClubID;
            Optional<ObjectGuid> ChannelGuid;
            Optional<ServerSpec> WorldServer;
            Optional<int32> Cmd;
            std::string Text;
        };

        struct SupportTicketHorusChatLog
        {
            Array<SupportTicketHorusChatLine, 255> Lines;
        };

        struct SupportTicketMailInfo
        {
            int64 MailID = 0;
            std::string MailSubject;
            std::string MailBody;
        };

        struct SupportTicketCalendarEventInfo
        {
            uint64 EventID = 0;
            uint64 InviteID = 0;
            std::string EventTitle;
        };

        struct SupportTicketPetInfo
        {
            ObjectGuid PetID;
            std::string PetName;
        };

        struct SupportTicketGuildInfo
        {
            ObjectGuid GuildID;
            std::string GuildName;
        };

        struct SupportTicketLFGListEntryInfo
        {
            WorldPackets::LFG::RideTicket Ticket;
            uint32 ActivityID = 0;
            uint8 FactionID = 0;
            ObjectGuid LastTouchedName;
            ObjectGuid LastTouchedComment;
            ObjectGuid LastTouchedVoiceChat;
            ObjectGuid LastTouchedAny;
            ObjectGuid PartyGuid;
            std::string Name;
            std::string Comment;
            std::string VoiceChat;
        };

        struct SupportTicketLFGListApplicant
        {
            WorldPackets::LFG::RideTicket Ticket;
            std::string Comment;
        };

        struct SupportTicketVoiceChatInfo
        {
            bool TargetIsCurrentlyInVoiceChatWithPlayer = false;
        };

        struct SupportTicketClubFinderInfo
        {
            uint64 PostingID = 0;
            uint64 ClubID = 0;
            ObjectGuid GuildID;
            std::string PostingDescription;
        };

        struct SupportTicketArenaTeamInfo
        {
            std::string ArenaTeamName;
            ObjectGuid ArenaTeamID;
        };

        struct SupportTicketHouseInfo
        {
            std::string NeighborhoodName;
            ObjectGuid Unknown_1127_1;
            ObjectGuid Unknown_1127_2;
            ObjectGuid Unknown_1127_3;
            uint8 Unknown_1127_4 = 0;
        };

        class SupportTicketSubmitComplaint final : public ClientPacket
        {
        public:
            explicit SupportTicketSubmitComplaint(WorldPacket&& packet) : ClientPacket(CMSG_SUPPORT_TICKET_SUBMIT_COMPLAINT, std::move(packet)) { }

            void Read() override;

            SupportTicketHeader Header;
            SupportTicketChatLog ChatLog;
            ObjectGuid TargetCharacterGUID;
            int32 ReportType = 0;
            int32 MajorCategory = 0;
            int32 MinorCategoryFlags = 0;
            SupportTicketHorusChatLog HorusChatLog;
            std::string Note;
            Optional<SupportTicketMailInfo> MailInfo;
            Optional<SupportTicketCalendarEventInfo> CalenderInfo;
            Optional<SupportTicketPetInfo> PetInfo;
            Optional<SupportTicketGuildInfo> GuildInfo;
            Optional<SupportTicketLFGListEntryInfo> LfgListEntryInfo;
            Optional<SupportTicketLFGListApplicant> LfgListAppInfo;
            Optional<SupportTicketVoiceChatInfo> VoiceChatInfo;
            Optional<SupportTicketClubFinderInfo> ClubFinderInfo;
            Optional<SupportTicketArenaTeamInfo> ArenaTeamInfo;
            Optional<SupportTicketHouseInfo> HouseInfo;
        };

        class Complaint final : public ClientPacket
        {
        public:
            struct ComplaintOffender
            {
                ObjectGuid PlayerGuid;
                uint32 RealmAddress = 0;
                uint32 TimeSinceOffence = 0;
            };

            struct ComplaintChat
            {
                uint32 Command = 0;
                uint32 ChannelID = 0;
                std::string MessageLog;
            };

            explicit Complaint(WorldPacket&& packet) : ClientPacket(CMSG_COMPLAINT, std::move(packet)) { }

            void Read() override;

            uint8 ComplaintType = 0;
            ComplaintOffender Offender;
            uint64 MailID = 0;
            ComplaintChat Chat;
            uint64 EventGuid = 0;
            uint64 InviteGuid = 0;
        };

        class ComplaintResult final : public ServerPacket
        {
        public:
            explicit ComplaintResult() : ServerPacket(SMSG_COMPLAINT_RESULT, 9) { }

            WorldPacket const* Write() override;

            uint32 ComplaintType = 0;
            uint8 Result = 0;
        };

        class BugReport final : public ClientPacket
        {
        public:
            explicit BugReport(WorldPacket&& packet) : ClientPacket(CMSG_BUG_REPORT, std::move(packet)) { }

            void Read() override;

            uint32 Type = 0;
            std::string Text;
            std::string DiagInfo;
        };
    }
}

#endif // TRINITYCORE_TICKET_PACKETS_H