diff options
Diffstat (limited to 'src/server/scripts')
| -rw-r--r-- | src/server/scripts/CMakeLists.txt | 3 | ||||
| -rw-r--r-- | src/server/scripts/Commands/cs_go.cpp | 32 | ||||
| -rw-r--r-- | src/server/scripts/Commands/cs_reload.cpp | 15 | ||||
| -rw-r--r-- | src/server/scripts/Commands/cs_ticket.cpp | 914 |
4 files changed, 636 insertions, 328 deletions
diff --git a/src/server/scripts/CMakeLists.txt b/src/server/scripts/CMakeLists.txt index 1d441339df6..7df42e158de 100644 --- a/src/server/scripts/CMakeLists.txt +++ b/src/server/scripts/CMakeLists.txt @@ -131,12 +131,13 @@ include_directories( ${CMAKE_SOURCE_DIR}/src/server/game/Reputation ${CMAKE_SOURCE_DIR}/src/server/game/Scripting ${CMAKE_SOURCE_DIR}/src/server/game/Server + ${CMAKE_SOURCE_DIR}/src/server/game/Server/Packets ${CMAKE_SOURCE_DIR}/src/server/game/Server/Protocol ${CMAKE_SOURCE_DIR}/src/server/game/Skills ${CMAKE_SOURCE_DIR}/src/server/game/Spells ${CMAKE_SOURCE_DIR}/src/server/game/Spells/Auras + ${CMAKE_SOURCE_DIR}/src/server/game/Support ${CMAKE_SOURCE_DIR}/src/server/game/Texts - ${CMAKE_SOURCE_DIR}/src/server/game/Tickets ${CMAKE_SOURCE_DIR}/src/server/game/Tools ${CMAKE_SOURCE_DIR}/src/server/game/Warden ${CMAKE_SOURCE_DIR}/src/server/game/Warden/Modules diff --git a/src/server/scripts/Commands/cs_go.cpp b/src/server/scripts/Commands/cs_go.cpp index b2256ba962b..cae6765ad3e 100644 --- a/src/server/scripts/Commands/cs_go.cpp +++ b/src/server/scripts/Commands/cs_go.cpp @@ -25,7 +25,7 @@ EndScriptData */ #include "ScriptMgr.h" #include "ObjectMgr.h" #include "MapManager.h" -#include "TicketMgr.h" +#include "SupportMgr.h" #include "Chat.h" #include "Language.h" #include "Player.h" @@ -40,23 +40,26 @@ public: { static ChatCommand goCommandTable[] = { - { "creature", rbac::RBAC_PERM_COMMAND_GO_CREATURE, false, &HandleGoCreatureCommand, "", NULL }, - { "graveyard", rbac::RBAC_PERM_COMMAND_GO_GRAVEYARD, false, &HandleGoGraveyardCommand, "", NULL }, - { "grid", rbac::RBAC_PERM_COMMAND_GO_GRID, false, &HandleGoGridCommand, "", NULL }, - { "object", rbac::RBAC_PERM_COMMAND_GO_OBJECT, false, &HandleGoObjectCommand, "", NULL }, - { "taxinode", rbac::RBAC_PERM_COMMAND_GO_TAXINODE, false, &HandleGoTaxinodeCommand, "", NULL }, - { "trigger", rbac::RBAC_PERM_COMMAND_GO_TRIGGER, false, &HandleGoTriggerCommand, "", NULL }, - { "zonexy", rbac::RBAC_PERM_COMMAND_GO_ZONEXY, false, &HandleGoZoneXYCommand, "", NULL }, - { "xyz", rbac::RBAC_PERM_COMMAND_GO_XYZ, false, &HandleGoXYZCommand, "", NULL }, - { "ticket", rbac::RBAC_PERM_COMMAND_GO_TICKET, false, &HandleGoTicketCommand, "", NULL }, - { "", rbac::RBAC_PERM_COMMAND_GO, false, &HandleGoXYZCommand, "", NULL }, - { NULL, 0, false, NULL, "", NULL } + { "creature", rbac::RBAC_PERM_COMMAND_GO_CREATURE, false, &HandleGoCreatureCommand, "", NULL }, + { "graveyard", rbac::RBAC_PERM_COMMAND_GO_GRAVEYARD, false, &HandleGoGraveyardCommand, "", NULL }, + { "grid", rbac::RBAC_PERM_COMMAND_GO_GRID, false, &HandleGoGridCommand, "", NULL }, + { "object", rbac::RBAC_PERM_COMMAND_GO_OBJECT, false, &HandleGoObjectCommand, "", NULL }, + { "taxinode", rbac::RBAC_PERM_COMMAND_GO_TAXINODE, false, &HandleGoTaxinodeCommand, "", NULL }, + { "trigger", rbac::RBAC_PERM_COMMAND_GO_TRIGGER, false, &HandleGoTriggerCommand, "", NULL }, + { "zonexy", rbac::RBAC_PERM_COMMAND_GO_ZONEXY, false, &HandleGoZoneXYCommand, "", NULL }, + { "xyz", rbac::RBAC_PERM_COMMAND_GO_XYZ, false, &HandleGoXYZCommand, "", NULL }, + { "ticket", rbac::RBAC_PERM_COMMAND_GO_TICKET, false, &HandleGoTicketCommand<GmTicket>, "", NULL }, + { "bugticket", rbac::RBAC_PERM_COMMAND_GO_BUG_TICKET, false, &HandleGoTicketCommand<BugTicket>, "", NULL }, + { "complaintticket", rbac::RBAC_PERM_COMMAND_GO_COMPLAINT_TICKET, false, &HandleGoTicketCommand<ComplaintTicket>, "", NULL }, + { "suggestionticket", rbac::RBAC_PERM_COMMAND_GO_SUGGESTION_TICKET, false, &HandleGoTicketCommand<SuggestionTicket>, "", NULL }, + { "", rbac::RBAC_PERM_COMMAND_GO, false, &HandleGoXYZCommand, "", NULL }, + { NULL, 0, false, NULL, "", NULL } }; static ChatCommand commandTable[] = { { "go", rbac::RBAC_PERM_COMMAND_GO, false, NULL, "", goCommandTable }, - { NULL, 0, false, NULL, "", NULL } + { NULL, 0, false, NULL, "", NULL } }; return commandTable; } @@ -544,6 +547,7 @@ public: return true; } + template<typename T> static bool HandleGoTicketCommand(ChatHandler* handler, char const* args) { if (!*args) @@ -557,7 +561,7 @@ public: if (!ticketId) return false; - GmTicket* ticket = sTicketMgr->GetTicket(ticketId); + T* ticket = sSupportMgr->GetTicket<T>(ticketId); if (!ticket) { handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST); diff --git a/src/server/scripts/Commands/cs_reload.cpp b/src/server/scripts/Commands/cs_reload.cpp index df6010ac3ae..99cec7bed95 100644 --- a/src/server/scripts/Commands/cs_reload.cpp +++ b/src/server/scripts/Commands/cs_reload.cpp @@ -38,7 +38,7 @@ EndScriptData */ #include "SkillExtraItems.h" #include "SmartAI.h" #include "SpellMgr.h" -#include "TicketMgr.h" +#include "SupportMgr.h" #include "WardenCheckMgr.h" #include "WaypointManager.h" @@ -96,7 +96,6 @@ public: { "gameobject_questender", rbac::RBAC_PERM_COMMAND_RELOAD_GAMEOBJECT_QUESTENDER, true, &HandleReloadGOQuestEnderCommand, "", NULL }, { "gameobject_loot_template", rbac::RBAC_PERM_COMMAND_RELOAD_GAMEOBJECT_QUEST_LOOT_TEMPLATE, true, &HandleReloadLootTemplatesGameobjectCommand, "", NULL }, { "gameobject_queststarter", rbac::RBAC_PERM_COMMAND_RELOAD_GAMEOBJECT_QUESTSTARTER, true, &HandleReloadGOQuestStarterCommand, "", NULL }, - { "gm_tickets", rbac::RBAC_PERM_COMMAND_RELOAD_GM_TICKETS, true, &HandleReloadGMTicketsCommand, "", NULL }, { "gossip_menu", rbac::RBAC_PERM_COMMAND_RELOAD_GOSSIP_MENU, true, &HandleReloadGossipMenuCommand, "", NULL }, { "gossip_menu_option", rbac::RBAC_PERM_COMMAND_RELOAD_GOSSIP_MENU_OPTION, true, &HandleReloadGossipMenuOptionCommand, "", NULL }, { "item_enchantment_template", rbac::RBAC_PERM_COMMAND_RELOAD_ITEM_ENCHANTMENT_TEMPLATE, true, &HandleReloadItemEnchantementsCommand, "", NULL }, @@ -146,6 +145,7 @@ public: { "spell_target_position", rbac::RBAC_PERM_COMMAND_RELOAD_SPELL_TARGET_POSITION, true, &HandleReloadSpellTargetPositionCommand, "", NULL }, { "spell_threats", rbac::RBAC_PERM_COMMAND_RELOAD_SPELL_THREATS, true, &HandleReloadSpellThreatsCommand, "", NULL }, { "spell_group_stack_rules", rbac::RBAC_PERM_COMMAND_RELOAD_SPELL_GROUP_STACK_RULES, true, &HandleReloadSpellGroupStackRulesCommand, "", NULL }, + { "support", rbac::RBAC_PERM_COMMAND_RELOAD_SUPPORT_SYSTEM, true, &HandleReloadSupportSystemCommand, "", NULL }, { "trinity_string", rbac::RBAC_PERM_COMMAND_RELOAD_TRINITY_STRING, true, &HandleReloadTrinityStringCommand, "", NULL }, { "warden_action", rbac::RBAC_PERM_COMMAND_RELOAD_WARDEN_ACTION, true, &HandleReloadWardenactionCommand, "", NULL }, { "waypoint_scripts", rbac::RBAC_PERM_COMMAND_RELOAD_WAYPOINT_SCRIPTS, true, &HandleReloadWpScriptsCommand, "", NULL }, @@ -163,9 +163,14 @@ public: } //reload commands - static bool HandleReloadGMTicketsCommand(ChatHandler* /*handler*/, const char* /*args*/) - { - sTicketMgr->LoadTickets(); + static bool HandleReloadSupportSystemCommand(ChatHandler* handler, const char* /*args*/) + { + TC_LOG_INFO("misc", "Re-Loading Support System Tables..."); + sSupportMgr->LoadGmTickets(); + sSupportMgr->LoadBugTickets(); + sSupportMgr->LoadComplaintTickets(); + sSupportMgr->LoadSuggestionTickets(); + handler->SendGlobalGMSysMessage("DB tables `gm_*` reloaded."); return true; } diff --git a/src/server/scripts/Commands/cs_ticket.cpp b/src/server/scripts/Commands/cs_ticket.cpp index 98d1b2c7192..7af67902711 100644 --- a/src/server/scripts/Commands/cs_ticket.cpp +++ b/src/server/scripts/Commands/cs_ticket.cpp @@ -24,202 +24,45 @@ EndScriptData */ #include "AccountMgr.h" #include "Chat.h" +#include "Config.h" #include "Language.h" #include "ObjectMgr.h" #include "Opcodes.h" #include "Player.h" -#include "TicketMgr.h" #include "ScriptMgr.h" +#include "SupportMgr.h" class ticket_commandscript : public CommandScript { public: ticket_commandscript() : CommandScript("ticket_commandscript") { } - ChatCommand* GetCommands() const override - { - static ChatCommand ticketResponseCommandTable[] = - { - { "append", rbac::RBAC_PERM_COMMAND_TICKET_RESPONSE_APPEND, true, &HandleGMTicketResponseAppendCommand, "", NULL }, - { "appendln", rbac::RBAC_PERM_COMMAND_TICKET_RESPONSE_APPENDLN, true, &HandleGMTicketResponseAppendLnCommand, "", NULL }, - { NULL, 0, false, NULL, "", NULL } - }; - static ChatCommand ticketCommandTable[] = - { - { "assign", rbac::RBAC_PERM_COMMAND_TICKET_ASSIGN, true, &HandleGMTicketAssignToCommand, "", NULL }, - { "close", rbac::RBAC_PERM_COMMAND_TICKET_CLOSE, true, &HandleGMTicketCloseByIdCommand, "", NULL }, - { "closedlist", rbac::RBAC_PERM_COMMAND_TICKET_CLOSEDLIST, true, &HandleGMTicketListClosedCommand, "", NULL }, - { "comment", rbac::RBAC_PERM_COMMAND_TICKET_COMMENT, true, &HandleGMTicketCommentCommand, "", NULL }, - { "complete", rbac::RBAC_PERM_COMMAND_TICKET_COMPLETE, true, &HandleGMTicketCompleteCommand, "", NULL }, - { "delete", rbac::RBAC_PERM_COMMAND_TICKET_DELETE, true, &HandleGMTicketDeleteByIdCommand, "", NULL }, - { "escalate", rbac::RBAC_PERM_COMMAND_TICKET_ESCALATE, true, &HandleGMTicketEscalateCommand, "", NULL }, - { "escalatedlist", rbac::RBAC_PERM_COMMAND_TICKET_ESCALATEDLIST, true, &HandleGMTicketListEscalatedCommand, "", NULL }, - { "list", rbac::RBAC_PERM_COMMAND_TICKET_LIST, true, &HandleGMTicketListCommand, "", NULL }, - { "onlinelist", rbac::RBAC_PERM_COMMAND_TICKET_ONLINELIST, true, &HandleGMTicketListOnlineCommand, "", NULL }, - { "reset", rbac::RBAC_PERM_COMMAND_TICKET_RESET, true, &HandleGMTicketResetCommand, "", NULL }, - { "response", rbac::RBAC_PERM_COMMAND_TICKET_RESPONSE, true, NULL, "", ticketResponseCommandTable }, - { "togglesystem", rbac::RBAC_PERM_COMMAND_TICKET_TOGGLESYSTEM, true, &HandleToggleGMTicketSystem, "", NULL }, - { "unassign", rbac::RBAC_PERM_COMMAND_TICKET_UNASSIGN, true, &HandleGMTicketUnAssignCommand, "", NULL }, - { "viewid", rbac::RBAC_PERM_COMMAND_TICKET_VIEWID, true, &HandleGMTicketGetByIdCommand, "", NULL }, - { "viewname", rbac::RBAC_PERM_COMMAND_TICKET_VIEWNAME, true, &HandleGMTicketGetByNameCommand, "", NULL }, - { NULL, 0, false, NULL, "", NULL } - }; - static ChatCommand commandTable[] = - { - { "ticket", rbac::RBAC_PERM_COMMAND_TICKET, false, NULL, "", ticketCommandTable }, - { NULL, 0, false, NULL, "", NULL } - }; - return commandTable; - } - - static bool HandleGMTicketAssignToCommand(ChatHandler* handler, char const* args) - { - if (!*args) - return false; - - char* ticketIdStr = strtok((char*)args, " "); - uint32 ticketId = atoi(ticketIdStr); - - char* targetStr = strtok(NULL, " "); - if (!targetStr) - return false; - - std::string target(targetStr); - if (!normalizePlayerName(target)) - return false; - - GmTicket* ticket = sTicketMgr->GetTicket(ticketId); - if (!ticket || ticket->IsClosed()) - { - handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST); - return true; - } - - ObjectGuid targetGuid = ObjectMgr::GetPlayerGUIDByName(target); - uint32 accountId = ObjectMgr::GetPlayerAccountIdByGUID(targetGuid); - // Target must exist and have administrative rights - if (!AccountMgr::HasPermission(accountId, rbac::RBAC_PERM_COMMANDS_BE_ASSIGNED_TICKET, realmHandle.Index)) - { - handler->SendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_A); - return true; - } - - // If already assigned, leave - if (ticket->IsAssignedTo(targetGuid)) - { - handler->PSendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_B, ticket->GetId()); - return true; - } - - // If assigned to different player other than current, leave - //! Console can override though - Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : NULL; - if (player && ticket->IsAssignedNotTo(player->GetGUID())) - { - handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId(), target.c_str()); - return true; - } - - // Assign ticket - SQLTransaction trans = SQLTransaction(NULL); - ticket->SetAssignedTo(targetGuid, AccountMgr::IsAdminAccount(AccountMgr::GetSecurity(accountId, realmHandle.Index))); - ticket->SaveToDB(trans); - sTicketMgr->UpdateLastChange(); - - std::string msg = ticket->FormatMessageString(*handler, NULL, target.c_str(), NULL, NULL, NULL); - handler->SendGlobalGMSysMessage(msg.c_str()); - return true; - } - - static bool HandleGMTicketCloseByIdCommand(ChatHandler* handler, char const* args) - { - if (!*args) - return false; - - uint32 ticketId = atoi(args); - GmTicket* ticket = sTicketMgr->GetTicket(ticketId); - if (!ticket || ticket->IsClosed() || ticket->IsCompleted()) - { - handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST); - return true; - } - - // Ticket should be assigned to the player who tries to close it. - // Console can override though - Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : NULL; - if (player && ticket->IsAssignedNotTo(player->GetGUID())) - { - handler->PSendSysMessage(LANG_COMMAND_TICKETCANNOTCLOSE, ticket->GetId()); - return true; - } + template<typename T> + static bool HandleTicketAssignToCommand(ChatHandler* handler, char const* args); - ObjectGuid closedByGuid; - if (player) - closedByGuid = player->GetGUID(); - else - closedByGuid.SetRawValue(0, uint64(-1)); - - sTicketMgr->CloseTicket(ticket->GetId(), closedByGuid); - sTicketMgr->UpdateLastChange(); - - std::string msg = ticket->FormatMessageString(*handler, player ? player->GetName().c_str() : "Console", NULL, NULL, NULL, NULL); - handler->SendGlobalGMSysMessage(msg.c_str()); - - // Inform player, who submitted this ticket, that it is closed - if (Player* submitter = ticket->GetPlayer()) - { - WorldPacket data(SMSG_GM_TICKET_UPDATE, 4); - data << uint32(GMTICKET_RESPONSE_TICKET_DELETED); - submitter->GetSession()->SendPacket(&data); - } - return true; - } - - static bool HandleGMTicketCommentCommand(ChatHandler* handler, char const* args) - { - if (!*args) - return false; + template<typename T> + static bool HandleTicketCloseByIdCommand(ChatHandler* handler, char const* args); - char* ticketIdStr = strtok((char*)args, " "); - uint32 ticketId = atoi(ticketIdStr); + template<typename T> + static bool HandleTicketCommentCommand(ChatHandler* handler, char const* args); - char* comment = strtok(NULL, "\n"); - if (!comment) - return false; + template<typename T> + static bool HandleTicketDeleteByIdCommand(ChatHandler* handler, char const* args); - GmTicket* ticket = sTicketMgr->GetTicket(ticketId); - if (!ticket || ticket->IsClosed()) - { - handler->PSendSysMessage(LANG_COMMAND_TICKETNOTEXIST); - return true; - } + template<typename T> + static bool HandleTicketListCommand(ChatHandler* handler, char const* /*args*/); - // Cannot comment ticket assigned to someone else - //! Console excluded - Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : NULL; - if (player && ticket->IsAssignedNotTo(player->GetGUID())) - { - handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId()); - return true; - } + template<typename T> + static bool HandleTicketListClosedCommand(ChatHandler* handler, char const* /*args*/); - SQLTransaction trans = SQLTransaction(NULL); - ticket->SetComment(comment); - ticket->SaveToDB(trans); - sTicketMgr->UpdateLastChange(); + template<typename T> + static bool HandleTicketResetCommand(ChatHandler* handler, char const* /*args*/); - std::string msg = ticket->FormatMessageString(*handler, NULL, ticket->GetAssignedToName().c_str(), NULL, NULL, NULL); - msg += handler->PGetParseString(LANG_COMMAND_TICKETLISTADDCOMMENT, player ? player->GetName().c_str() : "Console", comment); - handler->SendGlobalGMSysMessage(msg.c_str()); + template<typename T> + static bool HandleTicketUnAssignCommand(ChatHandler* handler, char const* args); - return true; - } - - static bool HandleGMTicketListClosedCommand(ChatHandler* handler, char const* /*args*/) - { - sTicketMgr->ShowClosedList(*handler); - return true; - } + template<typename T> + static bool HandleTicketGetByIdCommand(ChatHandler* handler, char const* args); static bool HandleGMTicketCompleteCommand(ChatHandler* handler, char const* args) { @@ -227,7 +70,7 @@ public: return false; uint32 ticketId = atoi(args); - GmTicket* ticket = sTicketMgr->GetTicket(ticketId); + GmTicket* ticket = sSupportMgr->GetTicket<GmTicket>(ticketId); if (!ticket || ticket->IsClosed() || ticket->IsCompleted()) { handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST); @@ -241,46 +84,9 @@ public: ticket->SetCompleted(); ticket->SaveToDB(trans); - std::string msg = ticket->FormatMessageString(*handler, NULL, NULL, - NULL, NULL, handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName().c_str() : "Console"); - handler->SendGlobalGMSysMessage(msg.c_str()); - sTicketMgr->UpdateLastChange(); - return true; - } - - static bool HandleGMTicketDeleteByIdCommand(ChatHandler* handler, char const* args) - { - if (!*args) - return false; - - uint32 ticketId = atoi(args); - GmTicket* ticket = sTicketMgr->GetTicket(ticketId); - if (!ticket) - { - handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST); - return true; - } - - if (!ticket->IsClosed()) - { - handler->SendSysMessage(LANG_COMMAND_TICKETCLOSEFIRST); - return true; - } - - std::string msg = ticket->FormatMessageString(*handler, NULL, NULL, NULL, handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName().c_str() : "Console", NULL); + std::string msg = ticket->FormatViewMessageString(*handler, NULL, NULL, NULL, NULL, handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName().c_str() : "Console"); handler->SendGlobalGMSysMessage(msg.c_str()); - - sTicketMgr->RemoveTicket(ticket->GetId()); - sTicketMgr->UpdateLastChange(); - - if (Player* player = ticket->GetPlayer()) - { - // Force abandon ticket - WorldPacket data(SMSG_GM_TICKET_UPDATE, 4); - data << uint32(GMTICKET_RESPONSE_TICKET_DELETED); - player->GetSession()->SendPacket(&data); - } - + sSupportMgr->UpdateLastChange(); return true; } @@ -290,7 +96,7 @@ public: return false; uint32 ticketId = atoi(args); - GmTicket* ticket = sTicketMgr->GetTicket(ticketId); + GmTicket* ticket = sSupportMgr->GetTicket<GmTicket>(ticketId); if (!ticket || ticket->IsClosed() || ticket->IsCompleted() || ticket->GetEscalatedStatus() != TICKET_UNASSIGNED) { handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST); @@ -300,125 +106,54 @@ public: ticket->SetEscalatedStatus(TICKET_IN_ESCALATION_QUEUE); if (Player* player = ticket->GetPlayer()) - sTicketMgr->SendTicket(player->GetSession(), ticket); + sSupportMgr->SendGmTicket(player->GetSession(), ticket); - sTicketMgr->UpdateLastChange(); + sSupportMgr->UpdateLastChange(); return true; } static bool HandleGMTicketListEscalatedCommand(ChatHandler* handler, char const* /*args*/) { - sTicketMgr->ShowEscalatedList(*handler); - return true; - } - - static bool HandleGMTicketListCommand(ChatHandler* handler, char const* /*args*/) - { - sTicketMgr->ShowList(*handler, false); + sSupportMgr->ShowGmEscalatedList(*handler); return true; } static bool HandleGMTicketListOnlineCommand(ChatHandler* handler, char const* /*args*/) { - sTicketMgr->ShowList(*handler, true); + sSupportMgr->ShowList<GmTicket>(*handler, true); return true; } - static bool HandleGMTicketResetCommand(ChatHandler* handler, char const* /*args*/) + static bool HandleTicketResetAllCommand(ChatHandler* handler, char const* /*args*/) { - if (sTicketMgr->GetOpenTicketCount()) + if (sSupportMgr->GetOpenTicketCount<GmTicket>() || sSupportMgr->GetOpenTicketCount<BugTicket>() + || sSupportMgr->GetOpenTicketCount<ComplaintTicket>() || sSupportMgr->GetOpenTicketCount<SuggestionTicket>()) { handler->SendSysMessage(LANG_COMMAND_TICKETPENDING); return true; } else { - sTicketMgr->ResetTickets(); + sSupportMgr->ResetTickets<GmTicket>(); + sSupportMgr->ResetTickets<BugTicket>(); + sSupportMgr->ResetTickets<ComplaintTicket>(); + sSupportMgr->ResetTickets<SuggestionTicket>(); handler->SendSysMessage(LANG_COMMAND_TICKETRESET); } - return true; } static bool HandleToggleGMTicketSystem(ChatHandler* handler, char const* /*args*/) { - bool status = !sTicketMgr->GetStatus(); - sTicketMgr->SetStatus(status); - handler->PSendSysMessage(status ? LANG_ALLOW_TICKETS : LANG_DISALLOW_TICKETS); - return true; - } - - static bool HandleGMTicketUnAssignCommand(ChatHandler* handler, char const* args) - { - if (!*args) - return false; - - uint32 ticketId = atoi(args); - GmTicket* ticket = sTicketMgr->GetTicket(ticketId); - if (!ticket || ticket->IsClosed()) - { - handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST); - return true; - } - // Ticket must be assigned - if (!ticket->IsAssigned()) + if (!sWorld->getBoolConfig(CONFIG_SUPPORT_TICKETS_ENABLED)) { - handler->PSendSysMessage(LANG_COMMAND_TICKETNOTASSIGNED, ticket->GetId()); + handler->SendSysMessage(LANG_DISALLOW_TICKETS_CONFIG); return true; } - // Get security level of player, whom this ticket is assigned to - uint32 security = SEC_PLAYER; - Player* assignedPlayer = ticket->GetAssignedPlayer(); - if (assignedPlayer) - security = assignedPlayer->GetSession()->GetSecurity(); - else - { - ObjectGuid guid = ticket->GetAssignedToGUID(); - uint32 accountId = ObjectMgr::GetPlayerAccountIdByGUID(guid); - security = AccountMgr::GetSecurity(accountId, realmHandle.Index); - } - - // Check security - //! If no m_session present it means we're issuing this command from the console - uint32 mySecurity = handler->GetSession() ? handler->GetSession()->GetSecurity() : SEC_CONSOLE; - if (security > mySecurity) - { - handler->SendSysMessage(LANG_COMMAND_TICKETUNASSIGNSECURITY); - return true; - } - - std::string assignedTo = ticket->GetAssignedToName(); // copy assignedto name because we need it after the ticket has been unnassigned - SQLTransaction trans = SQLTransaction(NULL); - ticket->SetUnassigned(); - ticket->SaveToDB(trans); - sTicketMgr->UpdateLastChange(); - - std::string msg = ticket->FormatMessageString(*handler, NULL, assignedTo.c_str(), - handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName().c_str() : "Console", NULL, NULL); - handler->SendGlobalGMSysMessage(msg.c_str()); - - return true; - } - - static bool HandleGMTicketGetByIdCommand(ChatHandler* handler, char const* args) - { - if (!*args) - return false; - - uint32 ticketId = atoi(args); - GmTicket* ticket = sTicketMgr->GetTicket(ticketId); - if (!ticket || ticket->IsClosed() || ticket->IsCompleted()) - { - handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST); - return true; - } - - SQLTransaction trans = SQLTransaction(NULL); - ticket->SetViewed(); - ticket->SaveToDB(trans); - - handler->SendSysMessage(ticket->FormatMessageString(*handler, true).c_str()); + bool status = !sSupportMgr->GetSupportSystemStatus(); + sSupportMgr->SetSupportSystemStatus(status); + handler->PSendSysMessage(status ? LANG_ALLOW_TICKETS : LANG_DISALLOW_TICKETS); return true; } @@ -446,7 +181,7 @@ public: } // Ticket must exist - GmTicket* ticket = sTicketMgr->GetTicketByPlayer(guid); + GmTicket* ticket = sSupportMgr->GetGmTicketByPlayerGuid(guid); if (!ticket) { handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST); @@ -457,7 +192,7 @@ public: ticket->SetViewed(); ticket->SaveToDB(trans); - handler->SendSysMessage(ticket->FormatMessageString(*handler, true).c_str()); + handler->SendSysMessage(ticket->FormatViewMessageString(*handler, true).c_str()); return true; } @@ -473,7 +208,7 @@ public: if (!response) return false; - GmTicket* ticket = sTicketMgr->GetTicket(ticketId); + GmTicket* ticket = sSupportMgr->GetTicket<GmTicket>(ticketId); if (!ticket || ticket->IsClosed()) { handler->PSendSysMessage(LANG_COMMAND_TICKETNOTEXIST); @@ -507,8 +242,571 @@ public: { return _HandleGMTicketResponseAppendCommand(args, true, handler); } + + ChatCommand* GetCommands() const override; }; +template<typename T> +bool ticket_commandscript::HandleTicketAssignToCommand(ChatHandler* handler, char const* args) +{ + if (!*args) + return false; + + char* ticketIdStr = strtok((char*)args, " "); + uint32 ticketId = atoi(ticketIdStr); + + char* targetStr = strtok(NULL, " "); + if (!targetStr) + return false; + + std::string target(targetStr); + if (!normalizePlayerName(target)) + return false; + + T* ticket = sSupportMgr->GetTicket<T>(ticketId); + if (!ticket || ticket->IsClosed()) + { + handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST); + return true; + } + + ObjectGuid targetGuid = ObjectMgr::GetPlayerGUIDByName(target); + uint32 accountId = ObjectMgr::GetPlayerAccountIdByGUID(targetGuid); + // Target must exist and have administrative rights + if (!AccountMgr::HasPermission(accountId, rbac::RBAC_PERM_COMMANDS_BE_ASSIGNED_TICKET, realmHandle.Index)) + { + handler->SendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_A); + return true; + } + + // If already assigned, leave + if (ticket->IsAssignedTo(targetGuid)) + { + handler->PSendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_B, ticket->GetId()); + return true; + } + + // If assigned to different player other than current, leave + //! Console can override though + Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : nullptr; + if (player && ticket->IsAssignedNotTo(player->GetGUID())) + { + handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId(), target.c_str()); + return true; + } + + // Assign ticket + SQLTransaction trans = SQLTransaction(nullptr); + ticket->SetAssignedTo(targetGuid); + + ticket->SaveToDB(trans); + + std::string msg = ticket->FormatViewMessageString(*handler, NULL, target.c_str(), NULL, NULL, NULL); + handler->SendGlobalGMSysMessage(msg.c_str()); + return true; +} + +template<> +bool ticket_commandscript::HandleTicketAssignToCommand<GmTicket>(ChatHandler* handler, char const* args) +{ + if (!*args) + return false; + + char* ticketIdStr = strtok((char*)args, " "); + uint32 ticketId = atoi(ticketIdStr); + + char* targetStr = strtok(NULL, " "); + if (!targetStr) + return false; + + std::string target(targetStr); + if (!normalizePlayerName(target)) + return false; + + GmTicket* ticket = sSupportMgr->GetTicket<GmTicket>(ticketId); + if (!ticket || ticket->IsClosed()) + { + handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST); + return true; + } + + ObjectGuid targetGuid = ObjectMgr::GetPlayerGUIDByName(target); + uint32 accountId = ObjectMgr::GetPlayerAccountIdByGUID(targetGuid); + // Target must exist and have administrative rights + if (!AccountMgr::HasPermission(accountId, rbac::RBAC_PERM_COMMANDS_BE_ASSIGNED_TICKET, realmHandle.Index)) + { + handler->SendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_A); + return true; + } + + // If already assigned, leave + if (ticket->IsAssignedTo(targetGuid)) + { + handler->PSendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_B, ticket->GetId()); + return true; + } + + // If assigned to different player other than current, leave + //! Console can override though + Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : nullptr; + if (player && ticket->IsAssignedNotTo(player->GetGUID())) + { + handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId(), target.c_str()); + return true; + } + + // Assign ticket + SQLTransaction trans = SQLTransaction(nullptr); + ticket->SetAssignedTo(targetGuid, AccountMgr::IsAdminAccount(AccountMgr::GetSecurity(accountId, realmHandle.Index))); + sSupportMgr->UpdateLastChange(); + + ticket->SaveToDB(trans); + + std::string msg = ticket->FormatViewMessageString(*handler, NULL, target.c_str(), NULL, NULL, NULL); + handler->SendGlobalGMSysMessage(msg.c_str()); + return true; +} + +template<typename T> +bool ticket_commandscript::HandleTicketCloseByIdCommand(ChatHandler* handler, char const* args) +{ + if (!*args) + return false; + + uint32 ticketId = atoi(args); + T* ticket = sSupportMgr->GetTicket<T>(ticketId); + if (!ticket || ticket->IsClosed()) + { + handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST); + return true; + } + + // Ticket should be assigned to the player who tries to close it. + // Console can override though + Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : nullptr; + if (player && ticket->IsAssignedNotTo(player->GetGUID())) + { + handler->PSendSysMessage(LANG_COMMAND_TICKETCANNOTCLOSE, ticket->GetId()); + return true; + } + + ObjectGuid closedByGuid; + if (player) + closedByGuid = player->GetGUID(); + else + closedByGuid.SetRawValue(0, uint64(-1)); + + sSupportMgr->CloseTicket<T>(ticket->GetId(), closedByGuid); + + std::string msg = ticket->FormatViewMessageString(*handler, player ? player->GetName().c_str() : "Console", NULL, NULL, NULL, NULL); + handler->SendGlobalGMSysMessage(msg.c_str()); + + return true; +} + +template<> +bool ticket_commandscript::HandleTicketCloseByIdCommand<GmTicket>(ChatHandler* handler, char const* args) +{ + if (!*args) + return false; + + uint32 ticketId = atoi(args); + GmTicket* ticket = sSupportMgr->GetTicket<GmTicket>(ticketId); + if (!ticket || ticket->IsClosed() || ticket->IsCompleted()) + { + handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST); + return true; + } + + // Ticket should be assigned to the player who tries to close it. + // Console can override though + Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : nullptr; + if (player && ticket->IsAssignedNotTo(player->GetGUID())) + { + handler->PSendSysMessage(LANG_COMMAND_TICKETCANNOTCLOSE, ticket->GetId()); + return true; + } + + ObjectGuid closedByGuid; + if (player) + closedByGuid = player->GetGUID(); + else + closedByGuid.SetRawValue(0, uint64(-1)); + + std::string msg = ticket->FormatViewMessageString(*handler, player ? player->GetName().c_str() : "Console", NULL, NULL, NULL, NULL); + handler->SendGlobalGMSysMessage(msg.c_str()); + + + sSupportMgr->CloseTicket<GmTicket>(ticket->GetId(), closedByGuid); + sSupportMgr->UpdateLastChange(); + + // Inform player, who submitted this ticket, that it is closed + if (Player* submitter = ticket->GetPlayer()) + sSupportMgr->SendGmTicketUpdate(submitter->GetSession(), GMTICKET_RESPONSE_TICKET_DELETED); + + return true; +} + +template<typename T> +bool ticket_commandscript::HandleTicketCommentCommand(ChatHandler* handler, char const* args) +{ + if (!*args) + return false; + + char* ticketIdStr = strtok((char*)args, " "); + uint32 ticketId = atoi(ticketIdStr); + + char* comment = strtok(NULL, "\n"); + if (!comment) + return false; + + T* ticket = sSupportMgr->GetTicket<T>(ticketId); + if (!ticket || ticket->IsClosed()) + { + handler->PSendSysMessage(LANG_COMMAND_TICKETNOTEXIST); + return true; + } + + // Cannot comment ticket assigned to someone else + //! Console excluded + Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : nullptr; + if (player && ticket->IsAssignedNotTo(player->GetGUID())) + { + handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId()); + return true; + } + + SQLTransaction trans = SQLTransaction(nullptr); + ticket->SetComment(comment); + ticket->SaveToDB(trans); + sSupportMgr->UpdateLastChange(); + + std::string msg = ticket->FormatViewMessageString(*handler, NULL, ticket->GetAssignedToName().c_str(), NULL, NULL, NULL); + msg += handler->PGetParseString(LANG_COMMAND_TICKETLISTADDCOMMENT, player ? player->GetName().c_str() : "Console", comment); + handler->SendGlobalGMSysMessage(msg.c_str()); + + return true; +} + +template<typename T> +bool ticket_commandscript::HandleTicketListCommand(ChatHandler* handler, char const* /*args*/) +{ + sSupportMgr->ShowList<T>(*handler); + return true; +} + +template<typename T> +bool ticket_commandscript::HandleTicketListClosedCommand(ChatHandler* handler, char const* /*args*/) +{ + sSupportMgr->ShowClosedList<T>(*handler); + return true; +} + +template<typename T> +bool ticket_commandscript::HandleTicketDeleteByIdCommand(ChatHandler* handler, char const* args) +{ + if (!*args) + return false; + + uint32 ticketId = atoi(args); + T* ticket = sSupportMgr->GetTicket<T>(ticketId); + if (!ticket) + { + handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST); + return true; + } + + if (!ticket->IsClosed()) + { + handler->SendSysMessage(LANG_COMMAND_TICKETCLOSEFIRST); + return true; + } + + std::string msg = ticket->FormatViewMessageString(*handler, NULL, NULL, NULL, handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName().c_str() : "Console", NULL); + handler->SendGlobalGMSysMessage(msg.c_str()); + + sSupportMgr->RemoveTicket<T>(ticket->GetId()); + + return true; +} + +template<> +bool ticket_commandscript::HandleTicketDeleteByIdCommand<GmTicket>(ChatHandler* handler, char const* args) +{ + if (!*args) + return false; + + uint32 ticketId = atoi(args); + GmTicket* ticket = sSupportMgr->GetTicket<GmTicket>(ticketId); + if (!ticket) + { + handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST); + return true; + } + + if (!ticket->IsClosed()) + { + handler->SendSysMessage(LANG_COMMAND_TICKETCLOSEFIRST); + return true; + } + + std::string msg = ticket->FormatViewMessageString(*handler, NULL, NULL, NULL, handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName().c_str() : "Console", NULL); + handler->SendGlobalGMSysMessage(msg.c_str()); + + sSupportMgr->RemoveTicket<GmTicket>(ticket->GetId()); + sSupportMgr->UpdateLastChange(); + + if (Player* player = ticket->GetPlayer()) + sSupportMgr->SendGmTicketUpdate(player->GetSession(), GMTICKET_RESPONSE_TICKET_DELETED); + + return true; +} + +template<typename T> +bool ticket_commandscript::HandleTicketResetCommand(ChatHandler* handler, char const* /*args*/) +{ + if (sSupportMgr->GetOpenTicketCount<T>()) + { + handler->SendSysMessage(LANG_COMMAND_TICKETPENDING); + return true; + } + else + { + sSupportMgr->ResetTickets<T>(); + handler->SendSysMessage(LANG_COMMAND_TICKETRESET); + } + return true; +} + +template<typename T> +bool ticket_commandscript::HandleTicketUnAssignCommand(ChatHandler* handler, char const* args) +{ + if (!*args) + return false; + + uint32 ticketId = atoi(args); + T* ticket = sSupportMgr->GetTicket<T>(ticketId); + if (!ticket || ticket->IsClosed()) + { + handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST); + return true; + } + // Ticket must be assigned + if (!ticket->IsAssigned()) + { + handler->PSendSysMessage(LANG_COMMAND_TICKETNOTASSIGNED, ticket->GetId()); + return true; + } + + // Get security level of player, whom this ticket is assigned to + uint32 security = SEC_PLAYER; + Player* assignedPlayer = ticket->GetAssignedPlayer(); + if (assignedPlayer) + security = assignedPlayer->GetSession()->GetSecurity(); + else + { + ObjectGuid guid = ticket->GetAssignedToGUID(); + uint32 accountId = ObjectMgr::GetPlayerAccountIdByGUID(guid); + security = AccountMgr::GetSecurity(accountId, realmHandle.Index); + } + + // Check security + //! If no m_session present it means we're issuing this command from the console + uint32 mySecurity = handler->GetSession() ? handler->GetSession()->GetSecurity() : SEC_CONSOLE; + if (security > mySecurity) + { + handler->SendSysMessage(LANG_COMMAND_TICKETUNASSIGNSECURITY); + return true; + } + + std::string assignedTo = ticket->GetAssignedToName(); // copy assignedto name because we need it after the ticket has been unnassigned + SQLTransaction trans = SQLTransaction(NULL); + ticket->SetUnassigned(); + ticket->SaveToDB(trans); + + std::string msg = ticket->FormatViewMessageString(*handler, NULL, assignedTo.c_str(), handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName().c_str() : "Console", NULL, NULL); + handler->SendGlobalGMSysMessage(msg.c_str()); + + return true; +} + +template<> +bool ticket_commandscript::HandleTicketUnAssignCommand<GmTicket>(ChatHandler* handler, char const* args) +{ + if (!*args) + return false; + + uint32 ticketId = atoi(args); + GmTicket* ticket = sSupportMgr->GetTicket<GmTicket>(ticketId); + if (!ticket || ticket->IsClosed()) + { + handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST); + return true; + } + // Ticket must be assigned + if (!ticket->IsAssigned()) + { + handler->PSendSysMessage(LANG_COMMAND_TICKETNOTASSIGNED, ticket->GetId()); + return true; + } + + // Get security level of player, whom this ticket is assigned to + uint32 security = SEC_PLAYER; + Player* assignedPlayer = ticket->GetAssignedPlayer(); + if (assignedPlayer) + security = assignedPlayer->GetSession()->GetSecurity(); + else + { + ObjectGuid guid = ticket->GetAssignedToGUID(); + uint32 accountId = ObjectMgr::GetPlayerAccountIdByGUID(guid); + security = AccountMgr::GetSecurity(accountId, realmHandle.Index); + } + + // Check security + //! If no m_session present it means we're issuing this command from the console + uint32 mySecurity = handler->GetSession() ? handler->GetSession()->GetSecurity() : SEC_CONSOLE; + if (security > mySecurity) + { + handler->SendSysMessage(LANG_COMMAND_TICKETUNASSIGNSECURITY); + return true; + } + + std::string assignedTo = ticket->GetAssignedToName(); // copy assignedto name because we need it after the ticket has been unnassigned + SQLTransaction trans = SQLTransaction(NULL); + ticket->SetUnassigned(); + ticket->SaveToDB(trans); + sSupportMgr->UpdateLastChange(); + + std::string msg = ticket->FormatViewMessageString(*handler, NULL, assignedTo.c_str(), handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName().c_str() : "Console", NULL, NULL); + handler->SendGlobalGMSysMessage(msg.c_str()); + + return true; +} + +template<typename T> +bool ticket_commandscript::HandleTicketGetByIdCommand(ChatHandler* handler, char const* args) +{ + if (!*args) + return false; + + uint32 ticketId = atoi(args); + T* ticket = sSupportMgr->GetTicket<T>(ticketId); + if (!ticket || ticket->IsClosed()) + { + handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST); + return true; + } + + handler->SendSysMessage(ticket->FormatViewMessageString(*handler, true).c_str()); + return true; +} + +template<> +bool ticket_commandscript::HandleTicketGetByIdCommand<GmTicket>(ChatHandler* handler, char const* args) +{ + if (!*args) + return false; + + uint32 ticketId = atoi(args); + GmTicket* ticket = sSupportMgr->GetTicket<GmTicket>(ticketId); + if (!ticket || ticket->IsClosed() || ticket->IsCompleted()) + { + handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST); + return true; + } + + SQLTransaction trans = SQLTransaction(NULL); + ticket->SetViewed(); + ticket->SaveToDB(trans); + + handler->SendSysMessage(ticket->FormatViewMessageString(*handler, true).c_str()); + return true; +} + +ChatCommand* ticket_commandscript::GetCommands() const +{ + static ChatCommand ticketBugCommandTable[] = + { + { "assign", rbac::RBAC_PERM_COMMAND_TICKET_BUG_ASSIGN, true, &HandleTicketAssignToCommand<BugTicket>, "", NULL }, + { "close", rbac::RBAC_PERM_COMMAND_TICKET_BUG_CLOSE, true, &HandleTicketCloseByIdCommand<BugTicket>, "", NULL }, + { "closedlist", rbac::RBAC_PERM_COMMAND_TICKET_BUG_CLOSEDLIST, true, &HandleTicketListClosedCommand<BugTicket>, "", NULL }, + { "comment", rbac::RBAC_PERM_COMMAND_TICKET_BUG_COMMENT, true, &HandleTicketCommentCommand<BugTicket>, "", NULL }, + { "delete", rbac::RBAC_PERM_COMMAND_TICKET_BUG_DELETE, true, &HandleTicketDeleteByIdCommand<BugTicket>, "", NULL }, + { "list", rbac::RBAC_PERM_COMMAND_TICKET_BUG_LIST, true, &HandleTicketListCommand<BugTicket>, "", NULL }, + { "unassign", rbac::RBAC_PERM_COMMAND_TICKET_BUG_UNASSIGN, true, &HandleTicketUnAssignCommand<BugTicket>, "", NULL }, + { "view", rbac::RBAC_PERM_COMMAND_TICKET_BUG_VIEW, true, &HandleTicketGetByIdCommand<BugTicket>, "", NULL }, + { NULL, 0, false, NULL, "", NULL } + }; + static ChatCommand ticketComplaintCommandTable[] = + { + { "assign", rbac::RBAC_PERM_COMMAND_TICKET_COMPLAINT_ASSIGN, true, &HandleTicketAssignToCommand<ComplaintTicket>, "", NULL }, + { "close", rbac::RBAC_PERM_COMMAND_TICKET_COMPLAINT_CLOSE, true, &HandleTicketCloseByIdCommand<ComplaintTicket>, "", NULL }, + { "closedlist", rbac::RBAC_PERM_COMMAND_TICKET_COMPLAINT_CLOSEDLIST, true, &HandleTicketListClosedCommand<ComplaintTicket>, "", NULL }, + { "comment", rbac::RBAC_PERM_COMMAND_TICKET_COMPLAINT_COMMENT, true, &HandleTicketCommentCommand<ComplaintTicket>, "", NULL }, + { "delete", rbac::RBAC_PERM_COMMAND_TICKET_COMPLAINT_DELETE, true, &HandleTicketDeleteByIdCommand<ComplaintTicket>, "", NULL }, + { "list", rbac::RBAC_PERM_COMMAND_TICKET_COMPLAINT_LIST, true, &HandleTicketListCommand<ComplaintTicket>, "", NULL }, + { "unassign", rbac::RBAC_PERM_COMMAND_TICKET_COMPLAINT_UNASSIGN, true, &HandleTicketUnAssignCommand<ComplaintTicket>, "", NULL }, + { "view", rbac::RBAC_PERM_COMMAND_TICKET_COMPLAINT_VIEW, true, &HandleTicketGetByIdCommand<ComplaintTicket>, "", NULL }, + { NULL, 0, false, NULL, "", NULL } + }; + static ChatCommand ticketSuggestionCommandTable[] = + { + { "assign", rbac::RBAC_PERM_COMMAND_TICKET_SUGGESTION_ASSIGN, true, &HandleTicketAssignToCommand<SuggestionTicket>, "", NULL }, + { "close", rbac::RBAC_PERM_COMMAND_TICKET_SUGGESTION_CLOSE, true, &HandleTicketCloseByIdCommand<SuggestionTicket>, "", NULL }, + { "closedlist", rbac::RBAC_PERM_COMMAND_TICKET_SUGGESTION_CLOSEDLIST, true, &HandleTicketListClosedCommand<SuggestionTicket>, "", NULL }, + { "comment", rbac::RBAC_PERM_COMMAND_TICKET_SUGGESTION_COMMENT, true, &HandleTicketCommentCommand<SuggestionTicket>, "", NULL }, + { "delete", rbac::RBAC_PERM_COMMAND_TICKET_SUGGESTION_DELETE, true, &HandleTicketDeleteByIdCommand<SuggestionTicket>, "", NULL }, + { "list", rbac::RBAC_PERM_COMMAND_TICKET_SUGGESTION_LIST, true, &HandleTicketListCommand<SuggestionTicket>, "", NULL }, + { "unassign", rbac::RBAC_PERM_COMMAND_TICKET_SUGGESTION_UNASSIGN, true, &HandleTicketUnAssignCommand<SuggestionTicket>, "", NULL }, + { "view", rbac::RBAC_PERM_COMMAND_TICKET_SUGGESTION_VIEW, true, &HandleTicketGetByIdCommand<SuggestionTicket>, "", NULL }, + { NULL, 0, false, NULL, "", NULL } + }; + static ChatCommand ticketResetCommandTable[] = + { + { "all", rbac::RBAC_PERM_COMMAND_TICKET_RESET_ALL, true, &HandleTicketResetAllCommand, "", NULL }, + { "gm", rbac::RBAC_PERM_COMMAND_TICKET_RESET_GM, true, &HandleTicketResetCommand<GmTicket>, "", NULL }, + { "bug", rbac::RBAC_PERM_COMMAND_TICKET_RESET_BUG, true, &HandleTicketResetCommand<BugTicket>, "", NULL }, + { "complaint", rbac::RBAC_PERM_COMMAND_TICKET_RESET_COMPLAINT, true, &HandleTicketResetCommand<ComplaintTicket>, "", NULL }, + { "suggestion", rbac::RBAC_PERM_COMMAND_TICKET_RESET_SUGGESTION, true, &HandleTicketResetCommand<SuggestionTicket>, "", NULL }, + { NULL, 0, false, NULL, "", NULL } + }; + static ChatCommand ticketResponseCommandTable[] = + { + { "append", rbac::RBAC_PERM_COMMAND_TICKET_RESPONSE_APPEND, true, &HandleGMTicketResponseAppendCommand, "", NULL }, + { "appendln", rbac::RBAC_PERM_COMMAND_TICKET_RESPONSE_APPENDLN, true, &HandleGMTicketResponseAppendLnCommand, "", NULL }, + { NULL, 0, false, NULL, "", NULL } + }; + static ChatCommand ticketCommandTable[] = + { + { "assign", rbac::RBAC_PERM_COMMAND_TICKET_ASSIGN, true, &HandleTicketAssignToCommand<GmTicket>, "", NULL }, + { "bug", rbac::RBAC_PERM_COMMAND_TICKET_BUG, true, NULL, "", ticketBugCommandTable }, + { "close", rbac::RBAC_PERM_COMMAND_TICKET_CLOSE, true, &HandleTicketCloseByIdCommand<GmTicket>, "", NULL }, + { "closedlist", rbac::RBAC_PERM_COMMAND_TICKET_CLOSEDLIST, true, &HandleTicketListClosedCommand<GmTicket>, "", NULL }, + { "comment", rbac::RBAC_PERM_COMMAND_TICKET_COMMENT, true, &HandleTicketCommentCommand<GmTicket>, "", NULL }, + { "complaint", rbac::RBAC_PERM_COMMAND_TICKET_COMPLAINT, true, NULL, "", ticketComplaintCommandTable }, + { "complete", rbac::RBAC_PERM_COMMAND_TICKET_COMPLETE, true, &HandleGMTicketCompleteCommand, "", NULL }, + { "delete", rbac::RBAC_PERM_COMMAND_TICKET_DELETE, true, &HandleTicketDeleteByIdCommand<GmTicket>, "", NULL }, + { "escalate", rbac::RBAC_PERM_COMMAND_TICKET_ESCALATE, true, &HandleGMTicketEscalateCommand, "", NULL }, + { "escalatedlist", rbac::RBAC_PERM_COMMAND_TICKET_ESCALATEDLIST, true, &HandleGMTicketListEscalatedCommand, "", NULL }, + { "list", rbac::RBAC_PERM_COMMAND_TICKET_LIST, true, &HandleTicketListCommand<GmTicket>, "", NULL }, + { "onlinelist", rbac::RBAC_PERM_COMMAND_TICKET_ONLINELIST, true, &HandleGMTicketListOnlineCommand, "", NULL }, + { "reset", rbac::RBAC_PERM_COMMAND_TICKET_RESET, true, NULL, "", ticketResetCommandTable }, + { "response", rbac::RBAC_PERM_COMMAND_TICKET_RESPONSE, true, NULL, "", ticketResponseCommandTable }, + { "suggestion", rbac::RBAC_PERM_COMMAND_TICKET_SUGGESTION, true, NULL, "", ticketSuggestionCommandTable }, + { "togglesystem", rbac::RBAC_PERM_COMMAND_TICKET_TOGGLESYSTEM, true, &HandleToggleGMTicketSystem, "", NULL }, + { "unassign", rbac::RBAC_PERM_COMMAND_TICKET_UNASSIGN, true, &HandleTicketUnAssignCommand<GmTicket>, "", NULL }, + { "viewid", rbac::RBAC_PERM_COMMAND_TICKET_VIEWID, true, &HandleTicketGetByIdCommand<GmTicket>, "", NULL }, + { "viewname", rbac::RBAC_PERM_COMMAND_TICKET_VIEWNAME, true, &HandleGMTicketGetByNameCommand, "", NULL }, + { NULL, 0, false, NULL, "", NULL } + }; + static ChatCommand commandTable[] = + { + { "ticket", rbac::RBAC_PERM_COMMAND_TICKET, false, NULL, "", ticketCommandTable }, + { NULL, 0, false, NULL, "", NULL } + }; + return commandTable; +} + void AddSC_ticket_commandscript() { new ticket_commandscript(); |