1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
|
/*
* Copyright (C) 2008-2015 TrinityCore <http://www.trinitycore.org/>
* Copyright (C) 2005-2009 MaNGOS <http://getmangos.com/>
*
* This program is free software; you can redistribute it and/or modify it
* under the terms of the GNU General Public License as published by the
* Free Software Foundation; either version 2 of the License, or (at your
* option) any later version.
*
* This program is distributed in the hope that it will be useful, but WITHOUT
* ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or
* FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for
* more details.
*
* You should have received a copy of the GNU General Public License along
* with this program. If not, see <http://www.gnu.org/licenses/>.
*/
#include "zlib.h"
#include "Common.h"
#include "Language.h"
#include "ObjectMgr.h"
#include "Opcodes.h"
#include "Player.h"
#include "SupportMgr.h"
#include "TicketPackets.h"
#include "Util.h"
#include "World.h"
#include "WorldPacket.h"
#include "WorldSession.h"
void WorldSession::HandleGMTicketCreateOpcode(WorldPackets::Ticket::GMTicketCreate& packet)
{
// Don't accept tickets if the ticket queue is disabled. (Ticket UI is greyed out but not fully dependable)
if (sSupportMgr->GetSupportSystemStatus() == GMTICKET_QUEUE_STATUS_DISABLED)
return;
if (GetPlayer()->getLevel() < sWorld->getIntConfig(CONFIG_TICKET_LEVEL_REQ))
{
SendNotification(GetTrinityString(LANG_TICKET_REQ), sWorld->getIntConfig(CONFIG_TICKET_LEVEL_REQ));
return;
}
GMTicketResponse response = GMTICKET_RESPONSE_CREATE_ERROR;
GmTicket* ticket = sSupportMgr->GetGmTicketByPlayerGuid(GetPlayer()->GetGUID());
if (ticket && ticket->IsCompleted())
sSupportMgr->CloseTicket<GmTicket>(ticket->GetId(), GetPlayer()->GetGUID());
// Player must not have ticket
if (!ticket || ticket->IsClosed())
{
std::string chatLog;
if (packet.DataLength > 0 && packet.ChatHistoryData.DecompressedSize < 0xFFFF)
{
ByteBuffer dest;
dest.resize(size_t(packet.ChatHistoryData.DecompressedSize));
uLongf realSize = packet.ChatHistoryData.DecompressedSize;
if (uncompress(dest.contents(), &realSize, packet.ChatHistoryData.Data.contents(), packet.ChatHistoryData.Data.size()) == Z_OK)
dest >> chatLog;
else
{
TC_LOG_ERROR("network", "CMSG_GM_TICKET_CREATE possibly corrupt. Uncompression failed.");
return;
}
}
ticket = new GmTicket(GetPlayer());
ticket->SetPosition(packet.Map, packet.Pos);
ticket->SetDescription(packet.Description);
ticket->SetGmAction(packet.NeedResponse, packet.NeedMoreHelp);
//TODO: more reasearch needed
//if (!chatLog.empty())
//ticket->SetChatLog(times, chatLog);
sSupportMgr->AddTicket(ticket);
sSupportMgr->UpdateLastChange();
sWorld->SendGMText(LANG_COMMAND_TICKETNEW, GetPlayer()->GetName().c_str(), ticket->GetId());
response = GMTICKET_RESPONSE_CREATE_SUCCESS;
}
sSupportMgr->SendGmTicketUpdate(this, response);
}
void WorldSession::HandleGMTicketUpdateTextOpcode(WorldPackets::Ticket::GMTicketUpdateText& packet)
{
GMTicketResponse response = GMTICKET_RESPONSE_UPDATE_ERROR;
if (GmTicket* ticket = sSupportMgr->GetGmTicketByPlayerGuid(GetPlayer()->GetGUID()))
{
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetDescription(packet.Description);
ticket->SaveToDB(trans);
sWorld->SendGMText(LANG_COMMAND_TICKETUPDATED, GetPlayer()->GetName().c_str(), ticket->GetId());
response = GMTICKET_RESPONSE_UPDATE_SUCCESS;
}
sSupportMgr->SendGmTicketUpdate(this, response);
}
void WorldSession::HandleGMTicketDeleteOpcode(WorldPackets::Ticket::GMTicketDelete& /*packet*/)
{
if (GmTicket* ticket = sSupportMgr->GetGmTicketByPlayerGuid(GetPlayer()->GetGUID()))
{
sSupportMgr->SendGmTicketUpdate(this, GMTICKET_RESPONSE_TICKET_DELETED);
sWorld->SendGMText(LANG_COMMAND_TICKETPLAYERABANDON, GetPlayer()->GetName().c_str(), ticket->GetId());
sSupportMgr->CloseTicket<GmTicket>(ticket->GetId(), GetPlayer()->GetGUID());
sSupportMgr->SendGmTicket(this, NULL);
}
}
void WorldSession::HandleGMTicketGetCaseStatusOpcode(WorldPackets::Ticket::GMTicketGetCaseStatus& /*packet*/)
{
// TODO: Implement GmCase and handle this packet properly
WorldPackets::Ticket::GMTicketCaseStatus status;
status.OldestTicketTime = time(nullptr);
SendPacket(status.Write());
}
void WorldSession::HandleGMTicketGetTicketOpcode(WorldPackets::Ticket::GMTicketGetTicket& /*packet*/)
{
SendQueryTimeResponse();
if (GmTicket* ticket = sSupportMgr->GetGmTicketByPlayerGuid(GetPlayer()->GetGUID()))
{
if (ticket->IsCompleted())
ticket->SendResponse(this);
else
sSupportMgr->SendGmTicket(this, ticket);
}
else
sSupportMgr->SendGmTicket(this, NULL);
}
void WorldSession::HandleGMTicketSystemStatusOpcode(WorldPackets::Ticket::GMTicketGetSystemStatus& /*packet*/)
{
// Note: This only disables the ticket UI at client side and is not fully reliable
// Note: This disables the whole customer support UI after trying to send a ticket in disabled state (MessageBox: "GM Help Tickets are currently unavaiable."). UI remains disabled until the character relogs.
WorldPackets::Ticket::GMTicketSystemStatus response;
response.Status = sSupportMgr->GetSupportSystemStatus() ? GMTICKET_QUEUE_STATUS_ENABLED : GMTICKET_QUEUE_STATUS_DISABLED;
SendPacket(response.Write());
}
void WorldSession::HandleGMSurveySubmit(WorldPackets::Ticket::GMSurveySubmit& /*packet*/)
{
/*uint32 nextSurveyID = sSupportMgr->GetNextSurveyID();
std::unordered_set<uint32> surveyIds;
SQLTransaction trans = CharacterDatabase.BeginTransaction();
for (auto const& q : packet.SurveyQuestion)
{
if (!q.QuestionID)
break;
// make sure the same sub survey is not added to DB twice
if (!surveyIds.insert(q.QuestionID).second)
continue;
PreparedStatement* stmt = CharacterDatabase.GetPreparedStatement(CHAR_INS_GM_SUBSURVEY);
stmt->setUInt32(0, nextSurveyID);
stmt->setUInt32(1, q.QuestionID); // ref to i'th GMSurveySurveys.dbc field (all fields in that dbc point to fields in GMSurveyQuestions.dbc)
stmt->setUInt32(2, q.Answer); // probably some sort of ref to GMSurveyAnswers.dbc
stmt->setString(3, q.AnswerComment); // comment ("Usage: GMSurveyAnswerSubmit(question, rank, comment)")
trans->Append(stmt);
}
PreparedStatement* stmt = CharacterDatabase.GetPreparedStatement(CHAR_INS_GM_SURVEY);
stmt->setUInt64(0, GetPlayer()->GetGUID().GetCounter());
stmt->setUInt32(1, nextSurveyID);
stmt->setUInt32(2, packet.SurveyID); // GMSurveyCurrentSurvey.dbc, column 1 (all 9) ref to GMSurveySurveys.dbc
stmt->setString(3, packet.Comment);
trans->Append(stmt);
CharacterDatabase.CommitTransaction(trans);*/
}
void WorldSession::HandleGMResponseResolve(WorldPackets::Ticket::GMTicketResponseResolve& /*packet*/)
{
if (GmTicket* ticket = sSupportMgr->GetGmTicketByPlayerGuid(GetPlayer()->GetGUID()))
{
bool showSurvey = false;
if (float(rand_chance()) < sWorld->getFloatConfig(CONFIG_CHANCE_OF_GM_SURVEY))
showSurvey = true;
WorldPackets::Ticket::GMTicketResolveResponse response;
response.ShowSurvey = showSurvey;
SendPacket(response.Write());
sSupportMgr->SendGmTicketUpdate(this, GMTICKET_RESPONSE_TICKET_DELETED);
sSupportMgr->CloseTicket<GmTicket>(ticket->GetId(), GetPlayer()->GetGUID());
sSupportMgr->SendGmTicket(this, NULL);
}
}
void WorldSession::HandleSupportTicketSubmitBug(WorldPackets::Ticket::SupportTicketSubmitBug& packet)
{
BugTicket* ticket = new BugTicket(GetPlayer());
ticket->SetPosition(packet.Header.MapID, packet.Header.Position);
ticket->SetFacing(packet.Header.Facing);
ticket->SetNote(packet.Note);
sSupportMgr->AddTicket(ticket);
}
void WorldSession::HandleSupportTicketSubmitSuggestion(WorldPackets::Ticket::SupportTicketSubmitSuggestion& packet)
{
SuggestionTicket* ticket = new SuggestionTicket(GetPlayer());
ticket->SetPosition(packet.Header.MapID, packet.Header.Position);
ticket->SetFacing(packet.Header.Facing);
ticket->SetNote(packet.Note);
sSupportMgr->AddTicket(ticket);
}
void WorldSession::HandleSupportTicketSubmitComplaint(WorldPackets::Ticket::SupportTicketSubmitComplaint& packet)
{
ComplaintTicket* comp = new ComplaintTicket(GetPlayer());
comp->SetPosition(packet.Header.MapID, packet.Header.Position);
comp->SetFacing(packet.Header.Facing);
comp->SetChatLog(packet.ChatLog);
comp->SetTargetCharacterGuid(packet.TargetCharacterGUID);
comp->SetComplaintType(GMSupportComplaintType(packet.ComplaintType));
comp->SetNote(packet.Note);
sSupportMgr->AddTicket(comp);
}
|
