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/*
* Copyright (C) 2005-2009 MaNGOS <http://getmangos.com/>
*
* Copyright (C) 2008-2010 Trinity <http://www.trinitycore.org/>
*
* This program is free software; you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation; either version 2 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program; if not, write to the Free Software
* Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
*/
#include "Common.h"
#include "DatabaseEnv.h"
#include "SQLStorage.h"
#include "ProgressBar.h"
#include "Log.h"
#include "TicketMgr.h"
#include "WorldPacket.h"
#include "WorldSession.h"
TicketMgr::TicketMgr()
{
m_GMticketid = 0; // this is initialized in LoadGMTickets() but it's best to be safe
m_GMSurveyID = 0;
m_openTickets = 0;
lastChange = time(NULL);
status = true;
}
uint64 TicketMgr::GenerateGMTicketId()
{
return ++m_GMticketid;
}
void TicketMgr::LoadGMTickets()
{
if (!m_GMTicketList.empty())
for (GmTicketList::const_iterator itr = m_GMTicketList.begin(); itr != m_GMTicketList.end(); ++itr)
delete *itr;
m_GMTicketList.clear();
m_GMticketid = 0;
m_openTickets = 0;
QueryResult result = CharacterDatabase.Query("SELECT guid, playerGuid, name, message, createtime, map, posX, posY, posZ, timestamp, closed, assignedto, comment, completed, escalated, viewed FROM gm_tickets");
if (!result)
{
barGoLink bar(1);
bar.step();
sLog.outString();
sLog.outString(">> GM Tickets table is empty, no tickets were loaded.");
return;
}
uint16 count = 0;
barGoLink bar(result->GetRowCount());
GM_Ticket *ticket;
do
{
Field *fields = result->Fetch();
ticket = new GM_Ticket;
ticket->guid = fields[0].GetUInt64();
ticket->playerGuid = fields[1].GetUInt64();
ticket->name = fields[2].GetString();
ticket->message = fields[3].GetString();
ticket->createtime = fields[4].GetUInt64();
ticket->map = fields[5].GetUInt32();
ticket->pos_x = fields[6].GetFloat();
ticket->pos_y = fields[7].GetFloat();
ticket->pos_z = fields[8].GetFloat();
ticket->timestamp = fields[9].GetUInt64();
ticket->closed = fields[10].GetUInt64();
if (ticket->closed == 0)
m_openTickets++;
ticket->assignedToGM = fields[11].GetUInt64();
ticket->comment = fields[12].GetString();
ticket->completed = fields[13].GetBool();
ticket->escalated = fields[14].GetUInt8();
ticket->viewed = fields[15].GetBool();
++count;
bar.step();
m_GMTicketList.push_back(ticket);
} while (result->NextRow());
result = CharacterDatabase.Query("SELECT MAX(guid) from gm_tickets");
if (result)
{
Field *fields = result->Fetch();
m_GMticketid = fields[0].GetUInt64();
}
sLog.outString(">> Loaded %u GM Tickets from the database.", count);
}
void TicketMgr::LoadGMSurveys()
{
// we don't actually load anything into memory here as there's no reason to
QueryResult result = CharacterDatabase.Query("SELECT MAX(surveyid) FROM gm_surveys");
if (result)
{
Field *fields = result->Fetch();
m_GMSurveyID = fields[0].GetUInt64();
}
else
m_GMSurveyID = 0;
sLog.outString(">> Loaded GM Survey count from database.");
}
void TicketMgr::AddOrUpdateGMTicket(GM_Ticket &ticket, bool create)
{
if (create)
{
m_GMTicketList.push_back(&ticket);
if (ticket.closed == 0)
m_openTickets++;
}
_AddOrUpdateGMTicket(ticket);
}
void TicketMgr::_AddOrUpdateGMTicket(GM_Ticket &ticket)
{
std::string msg(ticket.message), name(ticket.name), comment(ticket.comment);
CharacterDatabase.escape_string(msg);
CharacterDatabase.escape_string(name);
CharacterDatabase.escape_string(comment);
std::ostringstream ss;
ss << "REPLACE INTO gm_tickets (guid, playerGuid, name, message, createtime, map, posX, posY, posZ, timestamp, closed, assignedto, comment, completed, escalated, viewed) VALUES (";
ss << ticket.guid << ", ";
ss << ticket.playerGuid << ", '";
ss << name << "', '";
ss << msg << "', " ;
ss << ticket.createtime << ", ";
ss << ticket.map << ", ";
ss << ticket.pos_x << ", ";
ss << ticket.pos_y << ", ";
ss << ticket.pos_z << ", ";
ss << ticket.timestamp << ", ";
ss << ticket.closed << ", ";
ss << ticket.assignedToGM << ", '";
ss << comment << "', ";
ss << (ticket.completed ? 1 : 0) << ", ";
ss << uint32(ticket.escalated) << ", ";
ss << (ticket.viewed ? 1 : 0) << ");";
SQLTransaction trans = CharacterDatabase.BeginTransaction();
trans->Append(ss.str().c_str());
CharacterDatabase.CommitTransaction(trans);
}
void TicketMgr::RemoveGMTicket(GM_Ticket *ticket, int64 source, bool permanently)
{
for (GmTicketList::iterator i = m_GMTicketList.begin(); i != m_GMTicketList.end(); ++i)
if ((*i)->guid == ticket->guid)
{
if (permanently)
{
CharacterDatabase.PExecute("DELETE FROM gm_tickets WHERE guid = '%u'", ticket->guid);
i = m_GMTicketList.erase(i);
ticket = NULL;
return;
}
(*i)->closed = source;
if (source != 0)
m_openTickets--;
_AddOrUpdateGMTicket(*(*i));
}
}
void TicketMgr::RemoveGMTicket(uint64 ticketGuid, int64 source, bool permanently)
{
GM_Ticket *ticket = GetGMTicket(ticketGuid);
ASSERT(ticket); // hmm
RemoveGMTicket(ticket, source, permanently);
}
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