* Fixed .ticket complete command not marking tickets as completed
* Fixed "Need more help" button functionality after ticket has been answered by a GM
Closes#9383
- Fully parse CMSG_GMTICKET_CREATE, use GmTicket::GetChatLog() to access the reporters chat log from this session (unused atm, possible useful to detect chat harassment)
- Simplify SMSG_GMTICKET_GETTICKET and fix "category" field (renamed it same as in blizz LUA files)
- Store response in DB
- Logging System is asyncronous to improve performance.
- Each msg and Logger has a Log Type and Log Level assigned. Each msg is assigned the Logger of same Log Type or "root" Logger is selected if there is no Logger configured for the given Log Type
- Loggers have a list of Appenders to send the msg to. The Msg in the Logger is not sent to Appenders if the msg LogLevel is lower than Logger LogLevel.
- There are three (at the moment) types of Appenders: Console, File or DB (this is WIP, not working ATM). Msg is not written to the resource if msg LogLevel is lower than Appender LogLevel.
- Appender and Console Log levels can be changed while server is active with command '.set loglevel (a/l) name level'
Explanation of use with Sample config:
Appender.Console.Type=1 (1 = Console)
Appender.Console.Level=2 (2 = Debug)
Appender.Server.Type=2 (2 = File)
Appender.Server.Level=3 (3 = Info)
Appender.Server.File=Server.log
Appender.SQL.Type=2 (2 = File)
Appender.SQL.Level=1 (1 = Trace)
Appender.SQL.File=sql.log
Appenders=Console Server (NOTE: SQL has not been included here... that will make core ignore the config for "SQL" as it's not in this list)
Logger.root.Type=0 (0 = Default - if it's not created by config, server will create it with LogLevel = DISABLED)
Logger.root.Level=5 (5 = Error)
Logger.root.Appenders=Console
Logger.SQL.Type=26 (26 = SQL)
Logger.SQL.Level=3 (2 = Debug)
Logger.SQL.Appenders=Console Server SQL
Logger.SomeRandomName.Type=24 (24 = Guild)
Logger.SomeRandomName.Level=5 (5 = Error)
Loggers=root SQL SomeRandomName
* At loading Appender SQL will be ignored, as it's not present on "Appenders"
* sLog->outDebug(LOG_FILTER_GUILD, "Some log msg related to Guilds")
- Msg is sent to Logger of Type LOG_FILTER_GUILD (24). Logger with name SomeRandomName is found but it's LogLevel = 5 and Msg LogLevel=2... Msg is not logged
* sLog->outError(LOG_FILTER_GUILD, "Some error log msg related to Guilds")
- Msg is sent to Logger of Type LOG_FILTER_GUILD (24). Logger with name SomeRandomeName is found with proper LogLevel but Logger does not have any Appenders assigned to that logger... Msg is not logged
* sLog->outDebug(LOG_FILTER_SQL, "Some msg related to SQLs")
- Msg is sent to Logger SQL (matches type), as it matches LogLevel the msg is sent to Appenders Console, Server and SQL
- Appender Console has lower Log Level: Msg is logged to Console
- Appender Server has higher Log Level: Msg is not logged to file
- Appender SQL has lower Log Level: Msg is logged to file sql.log
* sLog->outDebug(LOG_FILTER_BATTLEGROUND, "Some msg related to Battelgrounds")
- Msg is sent to Logger root (Type 0) as no Logger was found with Type LOG_FILTER_BATTLEGROUND (13). As Logger has higher LogLevel msg is not sent to any appender
* sLog->outError(LOG_FILTER_BATTLEGROUND, "Some error msg related to Battelgrounds")
- Msg is sent to Logger root (Type 0) as no Logger was found with Type LOG_FILTER_BATTLEGROUND (13). Msg has lower LogLevel and is sent to Appender Console
- Appender Console has lower LogLevel: Msg is logged to Console
- Correct and rename response message from creating/updating a ticket
- Prevent some trailing data in CMSG_GMTICKET_CREATE and add comment on stuff missing from its structure.
- Random cleanup
- Added a couple of timer outputs
- Improved code consistency between loading functions
- Progess bars should look and behave similar on all OS now (sLog.outString() is not needed anymore to replace the progress bar in log files)
--HG--
branch : trunk
- Rewrite Field class to be able to store both binary prepared statement data and data from adhoc query resultsets
- Buffer the data of prepared statements using ResultSet and Field classes and let go of mysql c api structures after PreparedResultSet constructor. Fixes a race condition and thus a possible crash/data corruption (issue pointed out to Derex, basic suggestion by raczman)
- Conform PreparedResultSet and ResultSet to the same design standards, and using Field class as data buffer class for both
* NOTE: This means the fetching methods are uniform again, using ¨Field* fields = result->Fetch();¨ and access to elements trough fields[x].
* NOTE: for access to the correct row in prepared statements, ¨Field* fields = result->Fetch();¨ must ALWAYS be called inside the do { }while(result->NextRow()) loop.
* NOTE: This means that Field::GetString() returns std::string object and Field::GetCString() returns const char* pointer.
Still experimental and all that jazz, not recommended for production servers until feedback is given.
--HG--
branch : trunk
* Rename QueryResult class to ResultSet
* Rename QueryResult_AutoPtr to QueryResult
* Declare ACE refcounted auto pointer for PreparedResultSet class
--HG--
branch : trunk
* Extract storage and manipulation of tickets to TicketMgr (from ObjectMgr)
* Extract ticket commands to TicketCommands.cpp
* Adds support for sending GM responses and GM surveys.
* Fix structure of several ticket-related packets.
* Add support for understanding lag reports.
* Thanks Zor for some of the packet structures, and Cyrax for some sniffs
* Please report any issues encountered via the tracker.
--HG--
branch : trunk
