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-rw-r--r--src/server/scripts/Commands/CMakeLists.txt2
-rw-r--r--src/server/scripts/Commands/cs_ticket.cpp509
2 files changed, 510 insertions, 1 deletions
diff --git a/src/server/scripts/Commands/CMakeLists.txt b/src/server/scripts/Commands/CMakeLists.txt
index 915d94c420c..bb7d27d7dce 100644
--- a/src/server/scripts/Commands/CMakeLists.txt
+++ b/src/server/scripts/Commands/CMakeLists.txt
@@ -33,13 +33,13 @@ set(scripts_STAT_SRCS
Commands/cs_reload.cpp
Commands/cs_reset.cpp
Commands/cs_tele.cpp
+ Commands/cs_ticket.cpp
Commands/cs_server.cpp
Commands/cs_titles.cpp
Commands/cs_wp.cpp
# Commands/cs_pdump.cpp
# Commands/cs_channel.cpp
# Commands/cs_pet.cpp
-# Commands/cs_ticket.cpp
# Commands/cs_aura.cpp
# Commands/cs_unaura.cpp
# Commands/cs_nameannounce.cpp
diff --git a/src/server/scripts/Commands/cs_ticket.cpp b/src/server/scripts/Commands/cs_ticket.cpp
new file mode 100644
index 00000000000..baaa5d2bd43
--- /dev/null
+++ b/src/server/scripts/Commands/cs_ticket.cpp
@@ -0,0 +1,509 @@
+/*
+ * Copyright (C) 2008-2012 TrinityCore <http://www.trinitycore.org/>
+ *
+ * This program is free software; you can redistribute it and/or modify it
+ * under the terms of the GNU General Public License as published by the
+ * Free Software Foundation; either version 2 of the License, or (at your
+ * option) any later version.
+ *
+ * This program is distributed in the hope that it will be useful, but WITHOUT
+ * ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or
+ * FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for
+ * more details.
+ *
+ * You should have received a copy of the GNU General Public License along
+ * with this program. If not, see <http://www.gnu.org/licenses/>.
+ */
+
+/* ScriptData
+Name: ticket_commandscript
+%Complete: 100
+Comment: All ticket related commands
+Category: commandscripts
+EndScriptData */
+
+#include "ScriptMgr.h"
+#include "Chat.h"
+#include "AccountMgr.h"
+#include "ObjectMgr.h"
+#include "TicketMgr.h"
+
+class ticket_commandscript : public CommandScript
+{
+public:
+ ticket_commandscript() : CommandScript("ticket_commandscript") { }
+
+ ChatCommand* GetCommands() const
+ {
+ static ChatCommand ticketResponseCommandTable[] =
+ {
+ { "append", SEC_MODERATOR, true, &HandleGMTicketResponseAppendCommand, "", NULL },
+ { "appendln", SEC_MODERATOR, true, &HandleGMTicketResponseAppendLnCommand, "", NULL },
+ { NULL, 0, false, NULL, "", NULL }
+ };
+ static ChatCommand ticketCommandTable[] =
+ {
+ { "assign", SEC_GAMEMASTER, true, &HandleGMTicketAssignToCommand, "", NULL },
+ { "close", SEC_MODERATOR, true, &HandleGMTicketCloseByIdCommand, "", NULL },
+ { "closedlist", SEC_MODERATOR, true, &HandleGMTicketListClosedCommand, "", NULL },
+ { "comment", SEC_MODERATOR, true, &HandleGMTicketCommentCommand, "", NULL },
+ { "complete", SEC_MODERATOR, true, &HandleGMTicketCompleteCommand, "", NULL },
+ { "delete", SEC_ADMINISTRATOR, true, &HandleGMTicketDeleteByIdCommand, "", NULL },
+ { "escalate", SEC_MODERATOR, true, &HandleGMTicketEscalateCommand, "", NULL },
+ { "escalatedlist", SEC_GAMEMASTER, true, &HandleGMTicketListEscalatedCommand, "", NULL },
+ { "list", SEC_MODERATOR, true, &HandleGMTicketListCommand, "", NULL },
+ { "onlinelist", SEC_MODERATOR, true, &HandleGMTicketListOnlineCommand, "", NULL },
+ { "reset", SEC_ADMINISTRATOR, true, &HandleGMTicketResetCommand, "", NULL },
+ { "response", SEC_MODERATOR, true, NULL, "", ticketResponseCommandTable },
+ { "togglesystem", SEC_ADMINISTRATOR, true, &HandleToggleGMTicketSystem, "", NULL },
+ { "unassign", SEC_GAMEMASTER, true, &HandleGMTicketUnAssignCommand, "", NULL },
+ { "viewid", SEC_MODERATOR, true, &HandleGMTicketGetByIdCommand, "", NULL },
+ { "viewname", SEC_MODERATOR, true, &HandleGMTicketGetByNameCommand, "", NULL },
+ { NULL, 0, false, NULL, "", NULL }
+ };
+ static ChatCommand commandTable[] =
+ {
+ { "ticket", SEC_MODERATOR, false, NULL, "", ticketCommandTable },
+ { NULL, 0, false, NULL, "", NULL }
+ };
+ return commandTable;
+ }
+
+ static bool HandleGMTicketAssignToCommand(ChatHandler* handler, char const* args)
+ {
+ if (!*args)
+ return false;
+
+ char* ticketIdStr = strtok((char*)args, " ");
+ uint32 ticketId = atoi(ticketIdStr);
+
+ char* targetStr = strtok(NULL, " ");
+ if (!targetStr)
+ return false;
+
+ std::string target(targetStr);
+ if (!normalizePlayerName(target))
+ return false;
+
+ GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
+ if (!ticket || ticket->IsClosed())
+ {
+ handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
+ return true;
+ }
+
+ // Get target information
+ uint64 targetGuid = sObjectMgr->GetPlayerGUIDByName(target.c_str());
+ uint64 targetAccountId = sObjectMgr->GetPlayerAccountIdByGUID(targetGuid);
+ uint32 targetGmLevel = AccountMgr::GetSecurity(targetAccountId, realmID);
+
+ // Target must exist and have administrative rights
+ if (!targetGuid || AccountMgr::IsPlayerAccount(targetGmLevel))
+ {
+ handler->SendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_A);
+ return true;
+ }
+
+ // If already assigned, leave
+ if (ticket->IsAssignedTo(targetGuid))
+ {
+ handler->PSendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_B, ticket->GetId());
+ return true;
+ }
+
+ // If assigned to different player other than current, leave
+ //! Console can override though
+ Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : NULL;
+ if (player && ticket->IsAssignedNotTo(player->GetGUID()))
+ {
+ handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId(), target.c_str());
+ return true;
+ }
+
+ // Assign ticket
+ SQLTransaction trans = SQLTransaction(NULL);
+ ticket->SetAssignedTo(targetGuid, AccountMgr::IsAdminAccount(targetGmLevel));
+ ticket->SaveToDB(trans);
+ sTicketMgr->UpdateLastChange();
+
+ std::string msg = ticket->FormatMessageString(*handler, NULL, target.c_str(), NULL, NULL);
+ handler->SendGlobalGMSysMessage(msg.c_str());
+ return true;
+ }
+
+ static bool HandleGMTicketCloseByIdCommand(ChatHandler* handler, char const* args)
+ {
+ if (!*args)
+ return false;
+
+ uint32 ticketId = atoi(args);
+ GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
+ if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
+ {
+ handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
+ return true;
+ }
+
+ // Ticket should be assigned to the player who tries to close it.
+ // Console can override though
+ Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : NULL;
+ if (player && ticket->IsAssignedNotTo(player->GetGUID()))
+ {
+ handler->PSendSysMessage(LANG_COMMAND_TICKETCANNOTCLOSE, ticket->GetId());
+ return true;
+ }
+
+ sTicketMgr->CloseTicket(ticket->GetId(), player ? player->GetGUID() : -1);
+ sTicketMgr->UpdateLastChange();
+
+ std::string msg = ticket->FormatMessageString(*handler, player ? player->GetName() : "Console", NULL, NULL, NULL);
+ handler->SendGlobalGMSysMessage(msg.c_str());
+
+ // Inform player, who submitted this ticket, that it is closed
+ if (Player* submitter = ticket->GetPlayer())
+ {
+ if (submitter->IsInWorld())
+ {
+ WorldPacket data(SMSG_GMTICKET_DELETETICKET, 4);
+ data << uint32(GMTICKET_RESPONSE_TICKET_DELETED);
+ submitter->GetSession()->SendPacket(&data);
+ }
+ }
+ return true;
+ }
+
+ static bool HandleGMTicketCommentCommand(ChatHandler* handler, char const* args)
+ {
+ if (!*args)
+ return false;
+
+ char* ticketIdStr = strtok((char*)args, " ");
+ uint32 ticketId = atoi(ticketIdStr);
+
+ char* comment = strtok(NULL, "\n");
+ if (!comment)
+ return false;
+
+ GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
+ if (!ticket || ticket->IsClosed())
+ {
+ handler->PSendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
+ return true;
+ }
+
+ // Cannot comment ticket assigned to someone else
+ //! Console excluded
+ Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : NULL;
+ if (player && ticket->IsAssignedNotTo(player->GetGUID()))
+ {
+ handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId());
+ return true;
+ }
+
+ SQLTransaction trans = SQLTransaction(NULL);
+ ticket->SetComment(comment);
+ ticket->SaveToDB(trans);
+ sTicketMgr->UpdateLastChange();
+
+ std::string msg = ticket->FormatMessageString(*handler, NULL, ticket->GetAssignedToName().c_str(), NULL, NULL);
+ msg += handler->PGetParseString(LANG_COMMAND_TICKETLISTADDCOMMENT, player ? player->GetName() : "Console", comment);
+ handler->SendGlobalGMSysMessage(msg.c_str());
+
+ return true;
+ }
+
+ static bool HandleGMTicketListClosedCommand(ChatHandler* handler, char const* /*args*/)
+ {
+ sTicketMgr->ShowClosedList(*handler);
+ return true;
+ }
+
+ static bool HandleGMTicketCompleteCommand(ChatHandler* handler, char const* args)
+ {
+ if (!*args)
+ return false;
+
+ uint32 ticketId = atoi(args);
+ GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
+ if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
+ {
+ handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
+ return true;
+ }
+
+ if (Player* player = ticket->GetPlayer())
+ if (player->IsInWorld())
+ ticket->SendResponse(player->GetSession());
+
+ sTicketMgr->UpdateLastChange();
+ return true;
+ }
+
+ static bool HandleGMTicketDeleteByIdCommand(ChatHandler* handler, char const* args)
+ {
+ if (!*args)
+ return false;
+
+ uint32 ticketId = atoi(args);
+ GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
+ if (!ticket)
+ {
+ handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
+ return true;
+ }
+
+ if (!ticket->IsClosed())
+ {
+ handler->SendSysMessage(LANG_COMMAND_TICKETCLOSEFIRST);
+ return true;
+ }
+
+ std::string msg = ticket->FormatMessageString(*handler, NULL, NULL, NULL, handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName() : "Console");
+ handler->SendGlobalGMSysMessage(msg.c_str());
+
+ sTicketMgr->RemoveTicket(ticket->GetId());
+ sTicketMgr->UpdateLastChange();
+
+ if (Player* player = ticket->GetPlayer())
+ {
+ if (player->IsInWorld())
+ {
+ // Force abandon ticket
+ WorldPacket data(SMSG_GMTICKET_DELETETICKET, 4);
+ data << uint32(GMTICKET_RESPONSE_TICKET_DELETED);
+ player->GetSession()->SendPacket(&data);
+ }
+ }
+
+ return true;
+ }
+
+ static bool HandleGMTicketEscalateCommand(ChatHandler* handler, char const* args)
+ {
+ if (!*args)
+ return false;
+
+ uint32 ticketId = atoi(args);
+ GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
+ if (!ticket || ticket->IsClosed() || ticket->IsCompleted() || ticket->GetEscalatedStatus() != TICKET_UNASSIGNED)
+ {
+ handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
+ return true;
+ }
+
+ ticket->SetEscalatedStatus(TICKET_IN_ESCALATION_QUEUE);
+
+ if (Player* player = ticket->GetPlayer())
+ if (player->IsInWorld())
+ sTicketMgr->SendTicket(player->GetSession(), ticket);
+
+ sTicketMgr->UpdateLastChange();
+ return true;
+ }
+
+ static bool HandleGMTicketListEscalatedCommand(ChatHandler* handler, char const* /*args*/)
+ {
+ sTicketMgr->ShowEscalatedList(*handler);
+ return true;
+ }
+
+ static bool HandleGMTicketListCommand(ChatHandler* handler, char const* /*args*/)
+ {
+ sTicketMgr->ShowList(*handler, false);
+ return true;
+ }
+
+ static bool HandleGMTicketListOnlineCommand(ChatHandler* handler, char const* /*args*/)
+ {
+ sTicketMgr->ShowList(*handler, true);
+ return true;
+ }
+
+ static bool HandleGMTicketResetCommand(ChatHandler* handler, char const* /*args*/)
+ {
+ if (sTicketMgr->GetOpenTicketCount())
+ {
+ handler->SendSysMessage(LANG_COMMAND_TICKETPENDING);
+ return true;
+ }
+ else
+ {
+ sTicketMgr->ResetTickets();
+ handler->SendSysMessage(LANG_COMMAND_TICKETRESET);
+ }
+
+ return true;
+ }
+
+ static bool HandleToggleGMTicketSystem(ChatHandler* handler, char const* /*args*/)
+ {
+ bool status = !sTicketMgr->GetStatus();
+ sTicketMgr->SetStatus(status);
+ handler->PSendSysMessage(status ? LANG_ALLOW_TICKETS : LANG_DISALLOW_TICKETS);
+ return true;
+ }
+
+ static bool HandleGMTicketUnAssignCommand(ChatHandler* handler, char const* args)
+ {
+ if (!*args)
+ return false;
+
+ uint32 ticketId = atoi(args);
+ GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
+ if (!ticket || ticket->IsClosed())
+ {
+ handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
+ return true;
+ }
+ // Ticket must be assigned
+ if (!ticket->IsAssigned())
+ {
+ handler->PSendSysMessage(LANG_COMMAND_TICKETNOTASSIGNED, ticket->GetId());
+ return true;
+ }
+
+ // Get security level of player, whom this ticket is assigned to
+ uint32 security = SEC_PLAYER;
+ Player* assignedPlayer = ticket->GetAssignedPlayer();
+ if (assignedPlayer && assignedPlayer->IsInWorld())
+ security = assignedPlayer->GetSession()->GetSecurity();
+ else
+ {
+ uint64 guid = ticket->GetAssignedToGUID();
+ uint32 accountId = sObjectMgr->GetPlayerAccountIdByGUID(guid);
+ security = AccountMgr::GetSecurity(accountId, realmID);
+ }
+
+ // Check security
+ //! If no m_session present it means we're issuing this command from the console
+ uint32 mySecurity = handler->GetSession() ? handler->GetSession()->GetSecurity() : SEC_CONSOLE;
+ if (security > mySecurity)
+ {
+ handler->SendSysMessage(LANG_COMMAND_TICKETUNASSIGNSECURITY);
+ return true;
+ }
+
+ SQLTransaction trans = SQLTransaction(NULL);
+ ticket->SetUnassigned();
+ ticket->SaveToDB(trans);
+ sTicketMgr->UpdateLastChange();
+
+ std::string msg = ticket->FormatMessageString(*handler, NULL, ticket->GetAssignedToName().c_str(),
+ handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName() : "Console", NULL);
+ handler->SendGlobalGMSysMessage(msg.c_str());
+
+ return true;
+ }
+
+ static bool HandleGMTicketGetByIdCommand(ChatHandler* handler, char const* args)
+ {
+ if (!*args)
+ return false;
+
+ uint32 ticketId = atoi(args);
+ GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
+ if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
+ {
+ handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
+ return true;
+ }
+
+ SQLTransaction trans = SQLTransaction(NULL);
+ ticket->SetViewed();
+ ticket->SaveToDB(trans);
+
+ handler->SendSysMessage(ticket->FormatMessageString(*handler, true).c_str());
+ return true;
+ }
+
+ static bool HandleGMTicketGetByNameCommand(ChatHandler* handler, char const* args)
+ {
+ if (!*args)
+ return false;
+
+ std::string name(args);
+ if (!normalizePlayerName(name))
+ return false;
+
+ // Detect target's GUID
+ uint64 guid = 0;
+ if (Player* player = sObjectAccessor->FindPlayerByName(name.c_str()))
+ guid = player->GetGUID();
+ else
+ guid = sObjectMgr->GetPlayerGUIDByName(name);
+
+ // Target must exist
+ if (!guid)
+ {
+ handler->SendSysMessage(LANG_NO_PLAYERS_FOUND);
+ return true;
+ }
+
+ // Ticket must exist
+ GmTicket* ticket = sTicketMgr->GetTicketByPlayer(guid);
+ if (!ticket)
+ {
+ handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
+ return true;
+ }
+
+ SQLTransaction trans = SQLTransaction(NULL);
+ ticket->SetViewed();
+ ticket->SaveToDB(trans);
+
+ handler->SendSysMessage(ticket->FormatMessageString(*handler, true).c_str());
+ return true;
+ }
+
+ static bool _HandleGMTicketResponseAppendCommand(char const* args, bool newLine, ChatHandler* handler)
+ {
+ if (!*args)
+ return false;
+
+ char* ticketIdStr = strtok((char*)args, " ");
+ uint32 ticketId = atoi(ticketIdStr);
+
+ char* response = strtok(NULL, "\n");
+ if (!response)
+ return false;
+
+ GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
+ if (!ticket || ticket->IsClosed())
+ {
+ handler->PSendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
+ return true;
+ }
+
+ // Cannot add response to ticket, assigned to someone else
+ //! Console excluded
+ Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : NULL;
+ if (player && ticket->IsAssignedNotTo(player->GetGUID()))
+ {
+ handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId());
+ return true;
+ }
+
+ SQLTransaction trans = SQLTransaction(NULL);
+ ticket->AppendResponse(response);
+ if (newLine)
+ ticket->AppendResponse("\n");
+ ticket->SaveToDB(trans);
+
+ return true;
+ }
+
+ static bool HandleGMTicketResponseAppendCommand(ChatHandler* handler, char const* args)
+ {
+ return _HandleGMTicketResponseAppendCommand(args, false, handler);
+ }
+
+ static bool HandleGMTicketResponseAppendLnCommand(ChatHandler* handler, char const* args)
+ {
+ return _HandleGMTicketResponseAppendCommand(args, true, handler);
+ }
+};
+
+void AddSC_ticket_commandscript()
+{
+ new ticket_commandscript();
+}